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JetBlue® Airlines Sucks!

@jetblue_sux
Frustrated with JetBlue® Airlines service? Seem to be banging your head against a desk when talking to Customer Service? Join the thousands of others in a public venting!
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Founded
1998
Address
27-01 Queens Plaza North, Long Island City NY 11101
Chief Executive Officer
David Barger
Total Compensation (2014)
$3m (SEC DEF 14A Filing)

 – About 3 weeks ago.

i am not able to print out my boarding pass online, now i have to wait for someone pick up the phone at jet blue to see why
i used cheapoair to book, they told me i had to get my pass form jet...

i am not able to print out my boarding pass online, now i have to wait for someone pick up the phone at jet blue to see why
i used cheapoair to book, they told me i had to get my pass form jet blue not them, not using either company again

 – About 1 Month ago.

Has anyone tried to log in to JetBlue.com for hours only to have it be slow and unresponsive. My wife constantly blames our home internet connectivity but I've experienced it everywhere. Thought...

Has anyone tried to log in to JetBlue.com for hours only to have it be slow and unresponsive. My wife constantly blames our home internet connectivity but I've experienced it everywhere. Thought it was Safari, tried Internet Exploder...same issues....scary

 – About 4 months ago.

There always seems to be a delay flying from JFK to Charleston. Leaving Charleston back to JFK is also a headache there always seem to be delayed because of weather. But other airline flying to NY...

There always seems to be a delay flying from JFK to Charleston. Leaving Charleston back to JFK is also a headache there always seem to be delayed because of weather. But other airline flying to NY area are not delayed. This is so frustrating..FQDQP

 – About 5 months ago.

Landed 35 minutes ago at Newark, coming from Boston, and still sitting on the plane. This is a joke. I understand this is an industry problem but it doesn't seem to happen when I fly United. Also,...

Landed 35 minutes ago at Newark, coming from Boston, and still sitting on the plane. This is a joke. I understand this is an industry problem but it doesn't seem to happen when I fly United. Also, plug in for headset is broken so no TV.

 – About 5 months ago.

Was waiting at the airport for 6 hours straight after our plane has "engine problems". *Reving airplane engines with no problem in background* Maybe stop buying airbus $h!t, and buy boeing...

Was waiting at the airport for 6 hours straight after our plane has "engine problems". *Reving airplane engines with no problem in background* Maybe stop buying airbus $h!t, and buy boeing planes.

 – About 8 months ago.

This is a chicken shit airline! Orlando should kick them out of the airport. ...

This is a chicken shit airline! Orlando should kick them out of the airport.

 – About 8 months ago.

I am so glad I found this site. Jet Blue cancelled my flight to Boston in early December and I missed my connecting flight to Seattle. Upon going to Customer Service, which is properly titled...

I am so glad I found this site. Jet Blue cancelled my flight to Boston in early December and I missed my connecting flight to Seattle. Upon going to Customer Service, which is properly titled "Just Ask" because that's what happens (you ask and get nothing), I was advised to fly to Portland. From there it was "just a two hour drive" to Seattle. Of course they were not going to pay for the car. After more than $150 in cabs (and trains) back and forth to JFK the insufferable jackass at check in (the following day) told me that I had already checked a bag. My reply, "I did, yesterday."

After an uneventful flight there, I was unable to print my boarding pass for the flight home. I went to SEATAC early as I was anticipating a problem. There was, of course, no one at check in -- it did not open until 8:30.

Jet Blue is the worst.

The one time Delta cancelled my flight they rebooked me on a different airline and I arrived ahead of schedule -- #teamDelta.

 – About 8 months ago.

Everytime I fly jetblue i get a seat with a broken tv fml......

Everytime I fly jetblue i get a seat with a broken tv fml...

 – About 8 months ago.

Don't ever book an overseas flight on JetBlue. My husband and I booked a flight on the JetBlue site to go on JetBlue from LAX to JFK and then connect to an Emirates flight to Milan. My husband got...

Don't ever book an overseas flight on JetBlue. My husband and I booked a flight on the JetBlue site to go on JetBlue from LAX to JFK and then connect to an Emirates flight to Milan. My husband got sick and we didn't go, but were told by JetBlue that we would get a credit toward a future flight, although we would have to pay a fee. In the last couple of days, my husband has called JetBlue and been put on hold for long periods of time, gotten hung up on and gotten conflicting information. Yesterday, we were told that we would have to call Emirates, which is ridiculous because they were the partner; we booked on JetBlue. Today, a supervisor said that we would have to book a flight that had Emirates as a partner. How can we, when it's obvious that JetBlue no longer has a relationship with them? When I couldn't find a flight to Milan with Emirates on the JetBlue site, I checked a flight to Dubai and even those flights aren't on Emirates! Do they get paid extra to lie? JetBlue used to be one of our favorites to fly cross country, but I am disgusted with them.

 – About 8 months ago.

I am wondering if they have a Dislike button, what would that number be?...

I am wondering if they have a Dislike button, what would that number be?

 – About 8 months ago.

I have tried for weeks by phone and internet to use up a credit their website is non responsive to where we fly, there agents say sorry can't help...now I know they fly from Charleston SC to...

I have tried for weeks by phone and internet to use up a credit their website is non responsive to where we fly, there agents say sorry can't help...now I know they fly from Charleston SC to Florida and Florida to Albany NY on the dates in December I want to travel but the site says No flights available...they won't connect the flights. How primitive is that

 – About 8 months ago.

JetBlue has thus far avoided my nasty latter but thinking back to their frequency & severity of delays in the past year, I've got to speak out. At least 60% of the flights I've either flown or...

JetBlue has thus far avoided my nasty latter but thinking back to their frequency & severity of delays in the past year, I've got to speak out. At least 60% of the flights I've either flown or dropped off / picked up a child for/from have been delayed by 2+ hours, including 1 that was 4+ hours delayed & caused us to miss a connecting intercontinental flight.
I wish we would have better choices of airlines here in DC.

 – About 9 months ago.

I traveled on JetBlue from LA to JFK. But since the flight got delayed, missed my next flight to Abu Dhabi. I got my flight rebooked for the next day and jetblue was supposed to provide accommodation...

I traveled on JetBlue from LA to JFK. But since the flight got delayed, missed my next flight to Abu Dhabi. I got my flight rebooked for the next day and jetblue was supposed to provide accommodation for the night. They made me wait 5 hours at the counter and started shouting when asked about hotel accommodation for the night. Seriously bad customer service.

 – About 9 months ago.

I arrive at John Hancock airport on time (an hour before flight). Me and my other half had a little extra time to grab a bite so we did. At about 11:00 am the first notice of delay was for 12:15 which...

I arrive at John Hancock airport on time (an hour before flight). Me and my other half had a little extra time to grab a bite so we did. At about 11:00 am the first notice of delay was for 12:15 which eventually escalates to the departure time of 4:45 pm est. We have another plane that has to be caught at JFK at 5:30 pm est. We arrive on the tarmac at 5:45 pm est and the pilot announces the steering mechanism must be bad so we have to wait for a tow. By the time my plane is at the concourse it is 6:08 pm. We have missed our other segment to Belgium and finally after arguing with the Jet Blue counter we are directed to the Aer Lingus counter which the gentleman was a gem getting us tickets for a later flight. The security line at this point is a melee and would be difficult to navigate due to the time constraints we were under. So we proceed to miss our scheduled connection flight. Jet Blue counter here we come again.

No possible flights back to Syracuse until next day or day after. I took the bus home, and my other half stayed for the next flight which was 2 days later. My other half was met at the counter by an employee named Sh****a who when asked to call and see if she could get the correct information told my other half to call Jet Blue and refused to write the number down and took off her badge so the possibility would exist that her name would not be recognized. As my other half was walking away from the counter fortunately within sight of a superior Sh****a said, "** off." I am already furious as it were about our experience. Next night my other half calls Jet Blue and is referred to someone named supervisor that will not give any information and refers to us as, "you people." At this point we are told that we would receive 300 points in credits only and provoked daunting sarcasm from "supervisor" to state, "well you can always email customer service and that is as far as you will get."

My call to customer service to assess the situation today has been a total waste of time in knowing that I am out about $3500.00 USD after this crap and that Jet Blue are a bunch of bigots on top of it. I could not recommend this airline to anyone. First excuse from Jet Blue about the delay was that someone deplaning at JFK had a pair of scissors. Second excuse was a combination of security and weather when there is not even a cloud in the sky. The final excuse was the truth that they had overfilled the fuel on the aircraft and had an engine problem with no replacements (they stated) for the day available so they had to fly it from Boston back to Syracuse when the engine was repaired. They did me worse than Delta.

 – About 10 months ago.

Holy cow, first it was a mechanical delay and then a weather delay...out of control. I dont know how this airline stays in business given their prices always seem to be higher than the rest!...

Holy cow, first it was a mechanical delay and then a weather delay...out of control. I dont know how this airline stays in business given their prices always seem to be higher than the rest!

 – About 1 Year ago.

I purchased everything -- airplane tickets and baggage -- online so that can have a swift check-in. Went to the curbside to check-in and I was told I need to get to the counter since I purchased my...

I purchased everything -- airplane tickets and baggage -- online so that can have a swift check-in. Went to the curbside to check-in and I was told I need to get to the counter since I purchased my checked baggage online. Fine but not fine. So I went to the counter and I was asked to stow away the check baggage onto the conveyer belt. I'm like what?! The counter guy was just being arbitrary since the people before me -- white young women Europeans did not have to stow away their luggage -- but since I am not any of those, I was asked to put away my own baggage to the conveyer belt. Again, fine but not fine.

When I did this, counter guy also blamed me for not checking-in online and then just dismissed me and was told a very sarcastic and insincere "have a nice flight". And once at the gate, counter girl was on the phone, and very rudely just took my ticket no eye contact and waved me away. Rude, offensive, prejudice, and discriminatory service, if you call any of those service at all.

 – About 1 Year ago.

Every time I flew with Jetblue there is always a delay. When you call and ask there is always weather delay. Customers service suck so bad that they refuse to help. This airliner started off great -...

Every time I flew with Jetblue there is always a delay. When you call and ask there is always weather delay. Customers service suck so bad that they refuse to help. This airliner started off great - now it sucks. I am a frequent flyer but will change to another that don't charge for first check bags. I know you guys will fail, if you don't listen to your customers. Disappointed flyer.

 – About 1 Year ago.

I recently had the worst flying experience that I've had in 20 years of flying. On Sunday August 16th I had a 6am flight from San Juan to Ft Lauderdale; at 15 minutes before the flight was to take...

I recently had the worst flying experience that I've had in 20 years of flying. On Sunday August 16th I had a 6am flight from San Juan to Ft Lauderdale; at 15 minutes before the flight was to take off there was a gate change as all passengers hustled over to the next gate. We waited well after 6am and no one was able to tell us why we had not boarded the plane. We finally boarded about 10 minutes to 7, again we sat for a longer period. Finally the plane left at about 10 minute to 8. I missed my connection to my next destination.

The most aggravating thing was No One At Jetblue wanted to help me figure out how I was to get to my next destination. I went over to speak with Silver Airways as I missed the flight to the Bahamas. The Silver Air team made several attempts to cal Jetblue only to be put on hold several minutes. The team at Silver even went to retrieve my luggage. This is poor customer service to the max, I will never fly Jetblue even if the tickets were free.

 – About 1 Year ago.

Six people were scheduled on a flight from Worcester, Ma. on July 27th to FLL. A few hours before we got a call that the flight had been cancelled. In speaking with the service agents no one seemed to...

Six people were scheduled on a flight from Worcester, Ma. on July 27th to FLL. A few hours before we got a call that the flight had been cancelled. In speaking with the service agents no one seemed to care about our changed flight options or our particular situation. However...the thing that really upsets me is that in discussion with other airline employees at Logan Airport, we were told that it happens all the time. Flights to and from Worcester, Ma. are cancelled on a whim. Flying with us was a 10 yr. old girl. It was her birthday, and a first flight, and a surprise birthday party was planned for her upon her arrival in Florida, including a trip to Disney for 4 days. My family was bringing her and her family down as a gift.

JetBlue agents were totally uninterested in our plight. We incurred additional rental car fees as we had to re-route to Logan. We were all split on flights. The other travelers had to fly directly to Orlando and the money spent on the party was all lost. This incurred additional Hotel fees for everyone waiting in the Florida area, as they all traveled up to Orlando a day early to try to save some part of the birthday celebration. My husband and myself missed all of this totally as we had to fly into FLL.

On the subsequent flights we were placed in the last row, even though there were "Even More Space" seats available. The agents at the gate were totally unconcerned. I have always flown JetBlue, and am sorely disappointed and upset with this whole turn of events. I was told JetBlue would compensate me, and to date have heard nothing from them.

 – About 1 Year ago.

JetBlue is terrible. They are never getting my business again. They lost my luggage, told me they found. But when I came back to pick it up they had apparently delivered it another customer. Whole...

JetBlue is terrible. They are never getting my business again. They lost my luggage, told me they found. But when I came back to pick it up they had apparently delivered it another customer. Whole process was unorganized - only when I reached out did I find out what the status of my luggage was. Worst customer service experience.

 – About 1 Year ago.

I called to cancel a travel reservation today because my close/travel companion had been in a car accident and her mom passed away. Delta refunded me the full ticket price in credit without charging...

I called to cancel a travel reservation today because my close/travel companion had been in a car accident and her mom passed away. Delta refunded me the full ticket price in credit without charging any cancellation fee. Jet blue, however, refused to waive the $150 exchange fee, and one customer service on the phone told me that they would only waive the fee "if your mom passed away". WTF?! I will never fly jet blue again and hope others will make the smart choice and fly with other reliable companies!!

 – About 1 Year ago.

I am a new flyer with JetBlue, and I have to say I will never fly with JetBlue again. I purchased tickets for the first time ever with them and need to cancel. They will cancel them but only give me...

I am a new flyer with JetBlue, and I have to say I will never fly with JetBlue again. I purchased tickets for the first time ever with them and need to cancel. They will cancel them but only give me credit with JetBlue which is useless. Additionally, I was months out for my reservation which would give them plenty of time to fill the seats, and nowhere on their agreement did it say that the only refund I would receive would be JetBlue Credit. This is the absolute worst company to fly with and I pray you read before purchasing their ticket, because it will definitely change your mind. Purchasing ticket thru JetBlue was the worst mistake that I ever made.

 – About 1 Year ago.

Needed to change flight. Customer service advised me not to change it, just book another flight and be a no show on the other flight. Tried to book new flight would not allow me to book. JetBlue...

Needed to change flight. Customer service advised me not to change it, just book another flight and be a no show on the other flight. Tried to book new flight would not allow me to book. JetBlue customer service is awful. Online booking has also become a problem since they changed the site.

 – About 1 Year ago.

I have traveled with Jet Blue a few times in the last few years and it was never a great experience, but the most recent was extremely bad. On the outgoing flight we were delayed five hours. The...

I have traveled with Jet Blue a few times in the last few years and it was never a great experience, but the most recent was extremely bad. On the outgoing flight we were delayed five hours. The personnel gave little Information, and were surely and unhelpful. On the return flight, a connecting flight was extremely delayed and we were not going to make the Jet Blue flight. So 10 hours ahead, the other airline called them to assist in getting the flight changed. Jet Blue was unwilling to change it and re-charged the FULL FARE. The other airline was appalled. We talked to a supervisor who was extremely rude and unprofessional, to say the least, but completely disinterested in how unreasonable she was being. I have never been so poorly treated or outrageously overcharged. The whole airline appears to have a bad attitude and no interest in customers.

 – About 1 Year ago.

I made a reservation via the phone with JetBlue instead of online because I thought it was required for a minor child who is fifteen. I was being charged $559 for a ticket when online it stated...

I made a reservation via the phone with JetBlue instead of online because I thought it was required for a minor child who is fifteen. I was being charged $559 for a ticket when online it stated $453.11 and a fifteen year old was not considered a minor but as an adult. I tried emailing and calling agency back to have them honor the $453.11 and they said that is was not that price but $559 with taxes. When you confirm for the same flights online the $453.11 was with taxes and fees included. I received an email from agent ** stating it was booked and $80 and agent said reply to email and hung up the phone on me. I called several times and was hung up on several times. Agent ** refused to call me back and replied via email where he did not address me as Ms. **, but just **, and in last email by no name. It was not three hours and they charged me a cancellation fee of $80 and stated the ticket refund will appear in my account in seven days.

 – About 2 years ago.

Argh. So, despite the fact I just did this in October, JetBlue has decided it can't fly my dog with me to San Juan. Because suddenly they didn't understand that it's not an international...

Argh. So, despite the fact I just did this in October, JetBlue has decided it can't fly my dog with me to San Juan. Because suddenly they didn't understand that it's not an international flight. Even though they fly there. 10 minutes on the phone with American, and I'm good to go San Juan with my pooch, and I'm booked on Cape Air as well. That last part is interesting, because that's the reason that JetBlue customer service stated was why they couldn't book the flight -- that they couldn't guarantee that Cape Air would take me. Even though they had several times before, including last October, as my TrueBlue record demonstrates. JetBlue's response? To offer me a $25 flight credit. For a flight where they won't take the dog. It's like a customer service alternate universe, or something. Anyway, guess I'm done doing business with you guys -- all it would have taken was your customer service to admit there had been an error -- I don't care whose -- and booked me on a flight to San Juan with the dog.

 – About 2 years ago.

I booked a guest artist on a flight to a Comic Convention I run. Shortly after I booked him a flight He informed me that he had to cancel due to family problems. Jet blue charged me $150 to cancel the...

I booked a guest artist on a flight to a Comic Convention I run. Shortly after I booked him a flight He informed me that he had to cancel due to family problems. Jet blue charged me $150 to cancel the trip and then sent travel Credit to the person who was to take the flight not the person who paid. I called them to straighten this out and they said they could do nothing for me. I insisted in getting the money back from the balance they said they never refund money. After asking for a supervisor she offered me $50 back for the cancellation fee but said she could not put the travel credit I paid for back in my Jet-blue account. I booked the flight originally with my jet-blue account. I insisted that I should at least have the travel credit in my Jet-blue account not the person that was to fly but cancelled. they said they could do nothing. I asked for a higher supervisor. That person yelled at at me and hung up. I am wasting a lot of my personal time trying to get this resolved and their customer service is almost no help. I have been a loyal Jet Blue customer for over 10 years and always tell others how great the airline is. Something changed recently and it is not good. A few years ago I had to cancel a flight for another guest and there was a very small fee and I got all the credit right in my account. I really liked Jet-blue up to this point but they have let me down immensely. I am hopeing this extra effort of complaining will reach upper management and they may start to value their long term customers again. I sure don't want to fly on the old legacy airlines again. What can I do when the only decent airline let you down much. Terry O'Neill - Orange, CA