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JetBlue® Airlines Sucks!

@jetblue_sux
Frustrated with JetBlue® Airlines service? Seem to be banging your head against a desk when talking to Customer Service? Join the thousands of others in a public venting!
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Founded
1998
Address
27-01 Queens Plaza North, Long Island City NY 11101
Chief Executive Officer
David Barger
Total Compensation (2014)
$3m (SEC DEF 14A Filing)

 – About 5 days ago.

JetBlue sucks ass! Do not fly that creepy airline. Nothing is right with that place....

JetBlue sucks ass! Do not fly that creepy airline. Nothing is right with that place.

 – About 1 Week ago.

Terrible customer service. You cannot get through to them. On hold for over an hour then call drops. Cant chat not a real person. ridiculous!...

Terrible customer service. You cannot get through to them. On hold for over an hour then call drops. Cant chat not a real person. ridiculous!

 – About 2 weeks ago.

I had a noon flight scheduled from Orlando to Providence after an NCL cruise. Now it’s 9:45 pm. That should undo the relation of our vacation. It’s the only day it’s cancelled...

I had a noon flight scheduled from Orlando to Providence after an NCL cruise. Now it’s 9:45 pm. That should undo the relation of our vacation. It’s the only day it’s cancelled (Saturday). This vacation is 5 months away.

 – About 2 weeks ago.

Please spread the word to everyone you know. Do not fly JetBlue!!! What a joke. Worse airline EVER....

Please spread the word to everyone you know. Do not fly JetBlue!!! What a joke. Worse airline EVER.

 – About 3 weeks ago.

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 – About 3 weeks ago.

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 – About 4 weeks ago.

Drove 2 hours to catch a red eye out of Reno. The midnight departure was pushed back 3 hours “due to weather” .. wtf .. Thank you for ruining my weekend ...

Drove 2 hours to catch a red eye out of Reno. The midnight departure was pushed back 3 hours “due to weather” .. wtf .. Thank you for ruining my weekend

 – About 4 weeks ago.

Will NEVER fly this airline again. What a piece of crap. Wait hours and hour for a flight that wasn’t delayed because of weather, but because of poor scheduling issues where they...

Will NEVER fly this airline again. What a piece of crap. Wait hours and hour for a flight that wasn’t delayed because of weather, but because of poor scheduling issues where they couldn’t get their flight crew there in time. Missed a wedding rehearsal dinner because of them.

 – About 4 weeks ago.

Sadly our flight was cancelled. They refused to refund the fare unless you take their flight credits. It contradicts their bill of rights for customers which is a joke! Could not book for 2 days! Went...

Sadly our flight was cancelled. They refused to refund the fare unless you take their flight credits. It contradicts their bill of rights for customers which is a joke! Could not book for 2 days! Went on Delta app and got a flight easy. They refused to refund the cost and were upset I did not want to spend 2-3 days in a hotel at my cost. I love Delta and SWA. They try. I will never ever set foot in one of hers planes. Worst of all the way I witnessed them lie to customers and cheat them on refunds shows how desperate they are for cash. I could not believe how they lied!! Well I witnessed greed first hand. Very demeaning to customers of all races. I learned my lesson.

 – About 4 weeks ago.

Daughter threes flight delayed three hours. No pilot. Seriously !!! Jet blue 1445 Boston to Charlotte. Have you people no shame!! ...

Daughter threes flight delayed three hours. No pilot. Seriously !!! Jet blue 1445 Boston to Charlotte. Have you people no shame!!

 – About 1 Month ago.

JetBlue 2082 out of LAS - Sitting on the tarmac for 2 hours trying to fire this piece of shit up. Plane has no power, completely pitch black. Peasant airlines sucks dick…change my mind....

JetBlue 2082 out of LAS - Sitting on the tarmac for 2 hours trying to fire this piece of shit up. Plane has no power, completely pitch black. Peasant airlines sucks dick…change my mind.

 – About 1 Month ago.

JetBlue also abuses their employees...

JetBlue also abuses their employees

 – About 1 Month ago.

Poor customer service...

Poor customer service

 – About 1 Month ago.

Eye Mask Overreach‼️ I'm so angry just from watching the video of a JetBlue flight attendant hassling the guy/passenger who was gifted a Mint 👁 mask. They should be so ashamed...

Eye Mask Overreach‼️ I'm so angry just from watching the video of a JetBlue flight attendant hassling the guy/passenger who was gifted a Mint 👁 mask. They should be so ashamed (but they just mouth corporate doublespeak). DISGUSTING!

 – About 2 months ago.

Dear CUSTOMER SERVICE
JETBLUE AIRLINES:

To whom it may concern:
I am writing this letter to let you know about a sad situation we had to go through while a boarding on a...

Dear CUSTOMER SERVICE
JETBLUE AIRLINES:

To whom it may concern:
I am writing this letter to let you know about a sad situation we had to go through while a boarding on a flight of your airline. As frequent flyer, I can hardly tell you that I had never face such a bad treatment on my entire life.
Description of facts:
Day of problem: Thursday 26th 2021
Airport: Fort Lauderdale International Airport
Airline: Jet Blue 1825
Flight and destination: from Fort Lauderdale to Lima, Peru
Passengers:
1. Carlos J Verne
2. Pauline A. Bel
Gate agent name: Brandace
Supervisor who arrived: Danielle Latimer

THE PROBLEM:
What happened: I had the worst experience while trying to board at a gate. We went to gate and boarding had just started. They were calling A and B priority, we were A, so we showed up at front immediately. We respectfully request to go in. An agent stopped us claiming that having A board where not allowed us to come first if we missed the first call, and that we need to wait. So, we wait. After some minutes, same thing. Then, my husband asked her why she was not allowing us to board. Then everything started. She said almost shouting on him that was because she wanted. He answered: Excuse me: whaaattt? And then she said you are not only boarding later, but you are boarding after everyone!!, he said: “I paid to have this priority” (and really thinking what was going on..- at that point). So NOW (and I was immediately behind him and clearly listen) she SHOUTED: “ now you are boarding after everybody else, you’ll go after the whole line”... I thought what did he do, why she is including me?, at that point I was steering at the situation, and couldn’t believe what was happened… we were so confusing and try to claim about it, very respectful and then in a way I couldn’t believe she turned again and said: by the way You won’t board on the plane!!. … SO – WHAT? Another officer try to make her reasonable and let us go through since it was obvious that she was treating us on a rude way with no reason, but she screamed pointed at my husband: “he is going to do something bad in the plane” – my God..she said that like nothing and In front of everybody and screaming aloud!!- at that point, I was so ashamed, trembling and feeling the worst in the world without even understand why…then, of course, she left us after everyone, we claimed for a supervisor and finally she (the supervisor ) came and in a kindly way offer apologizes in regards of that abuse on treatment and let us go in the plane.
I really felt like I need to claim this since I had never had such a insulting experience and felt so miserable in my entire life. I am still trying to understand what feelings can drive such a treatment on an airline employee. I felt racism, discrimination, violence and abuse on the same person against us. She shouldn’t have that job.
I am doing this in a formal way, expecting the airline to take action about this situation. This person, on none way should face a service position.
Thank you
Pauline A. Bel

 – About 2 months ago.

JetBlue used to be a great airline — new planes, great service, on-time performance. Now we wait to push off the gate because they lack the staff and planning. As a result, we did multiple...

JetBlue used to be a great airline — new planes, great service, on-time performance. Now we wait to push off the gate because they lack the staff and planning. As a result, we did multiple loops taxiing around JFK. We took off 2 hours after our departure time…but JetBlue would say we were only 5 minutes delayed because we left the gate. I will forever pay a premium to not fly JetBlue. I’d rather fly Delta, American, or United for $200 more. Those airlines are much more reliable.

 – About 2 months ago.

Shit blue is awful. Do not fly that airline!!!!...

Shit blue is awful. Do not fly that airline!!!!

 – About 2 months ago.

DO NOT BOTHER WITH TRIP INSURANCE.
IT IS A "SCAM"
My wife had to cancel her trip to the Caribbean last April because she tore her rotator cuff tendon which needed surgery and was...

DO NOT BOTHER WITH TRIP INSURANCE.
IT IS A "SCAM"
My wife had to cancel her trip to the Caribbean last April because she tore her rotator cuff tendon which needed surgery and was advised by her doctor to not travel at all for 6 weeks.
I have been getting the run-around from the "travel insurance" company JetBlue is associated with, bought on their website, Allianz.
I upload the documents they ask for.
I wait 2 weeks.
Then get an email, that says "we need more information".
They don't tell me what information they need.
I have to call, wait on hold for 1/2 hour, talk to someone, who then puts me on hold for 20 minutes... to be told they need a letter from the surgeon.
I send it in.
One month later, they do the same thing.
Again, no reasons, I call and wait again. Only this time they hang up on me, no return call nothing
I wait a week, and they say "we want a letter from her primary care doc'.
I send it in.
3 weeks later, now they want a "Verification from the travel provided that I did not receive a refund"..... But JetBlue is their partner, don't you know JetBlue does not give refunds for missing a flight!!!
Now I've been trying to chat with JetBlue service for 45 minutes..... still waiting to see if I can get a letter.
DO YOURSELF A FAVOR, DON'T WASTE YOUR MONEY ON TRAVEL INSURANCE.
BTW, I AM FORWARDING MY CASE ONTO NY STATE DEPARTMENT OF FINANCE (my states insurance regulator), and would be glad to start a class action lawsuit, as I see lots of other complaints about this company).

 – About 2 months ago.

We bought a ticket for JetBlue from Palm Beach to Boston on Expedia. Expedia charged us an extra fee to be able to pick our seats. When we went to check in, there was no choices. Only middle seats. We...

We bought a ticket for JetBlue from Palm Beach to Boston on Expedia. Expedia charged us an extra fee to be able to pick our seats. When we went to check in, there was no choices. Only middle seats. We called Expedia and they say it’s JetBlue‘s fault. I called JetBlue, and I have a weight of two hours and 40 minutes to be able to talk to A representative. What a piece of shit airline. Used to be great.

 – About 2 months ago.

JetBlue oversold my flight, and they rescheduled my travel to the next day - yet they did not let me know. I was not able to check in online. I was not able to check in at the kiosk in the airport....

JetBlue oversold my flight, and they rescheduled my travel to the next day - yet they did not let me know. I was not able to check in online. I was not able to check in at the kiosk in the airport. After 45 minutes waiting in line for the Full Service, I was told " your flight is scheduled for tomorrow", and were very rude. I will not be booking any more flights on JetBlue.

 – About 2 months ago.

As always shitblue is always late! My family will not give them any chance for our business....

As always shitblue is always late! My family will not give them any chance for our business.

 – About 2 months ago.

Worst airline ever. Used to be decent like 10 years ago. I’ll never fly with them again. They have the arrogance of virgin airlines and the service and quality of spirit airlines. There old...

Worst airline ever. Used to be decent like 10 years ago. I’ll never fly with them again. They have the arrogance of virgin airlines and the service and quality of spirit airlines. There old reputation will soon fade and they’ll tank.

 – About 2 months ago.

180 minute wait time, did the callback option and they called 7 hours later at 4 AM. Nice. ...

180 minute wait time, did the callback option and they called 7 hours later at 4 AM. Nice.

 – About 2 months ago.

oh my god f%@k these guys so much, they're trying to not give my money back after a sub-24h cancellation. f%@king tyrant assholes...

oh my god f%@k these guys so much, they're trying to not give my money back after a sub-24h cancellation. f%@king tyrant assholes

 – About 2 months ago.

Why can't they at least have someone answer the phone for crying out loud. Still waiting for that call back....

Why can't they at least have someone answer the phone for crying out loud. Still waiting for that call back.

 – About 2 months ago.

Hey JetBlue sucks. Do not fly them ever. Always late and incredibly hard to get anywhere.

...

Hey JetBlue sucks. Do not fly them ever. Always late and incredibly hard to get anywhere.

 – About 2 months ago.

Flight from SJO-FLL delayed 4 times over 4 hours before being cancelled. Everyone was told they would be booked the following day. Got to our hotel and found out I was never rebooked. The soonest...

Flight from SJO-FLL delayed 4 times over 4 hours before being cancelled. Everyone was told they would be booked the following day. Got to our hotel and found out I was never rebooked. The soonest they can get me home is 48 hours after my initial arrival time with an extra layover in BOS. If I wanted a refund I have to find my own way out of Costa Rica and there’s no availability for 3 days. Returned to the airport on the second day of this flight only to have the flight delayed another 2 hours. Who knows how this journey will end but it won’t be on JetF@&kyou

 – About 2 months ago.

Here's an idea everyone!!! Let's all buy as many fully refundable JB fares as possible and then cancel them last minute. JetBlue totally deserves this after the way they treat us (their...

Here's an idea everyone!!! Let's all buy as many fully refundable JB fares as possible and then cancel them last minute. JetBlue totally deserves this after the way they treat us (their customers). Let's drive them out of business! This will be like what happened when people got together to drive up the GameStop stock and screw the hedge fund managers.

 – About 2 months ago.

JetBlue will make you pay extra for a more expensive flight change, but they won't reimburse you when they move you to a cheaper flight. Last summer we paid $300 extra (total for the family) to...

JetBlue will make you pay extra for a more expensive flight change, but they won't reimburse you when they move you to a cheaper flight. Last summer we paid $300 extra (total for the family) to fly roundtrip from Burbank (a small airport) to Boston so we didn't have to deal with LAX (a huge airport). JB canceled the return flight saying that the route no longer existed and we then had to fly back into LAX. So where's the extra money that I spent to purchase the Burbank route?!?!?!

 – About 2 months ago.

JB is only still in business because of taxpayer money, yet they now charge the very same people that have kept them in business a fee for a carry on! BOYCOTT JETBLUE! Not much a difference between...

JB is only still in business because of taxpayer money, yet they now charge the very same people that have kept them in business a fee for a carry on! BOYCOTT JETBLUE! Not much a difference between them and Spirit - except that Spirit's fares are half the price.

 – About 2 months ago.

I will never fly JetBlue again because of all the nickel and diming.. Bullshit!...

I will never fly JetBlue again because of all the nickel and diming.. Bullshit!

 – About 2 months ago.

Very upset at Jet Blue. They say because of the pandemic we can make changes and cancel flights but they don't mention the cost of doing those things. My wife wanted to take her brother's...

Very upset at Jet Blue. They say because of the pandemic we can make changes and cancel flights but they don't mention the cost of doing those things. My wife wanted to take her brother's ashes, who passed away from coronavirus last March to Puerto Rico to keep a promise she made before he passed. At the same time, she wants to spend time with her 90-year-old mother who is now blind and suffers from Alzheimer's. So I booked a flight for me and her for this upcoming Wednesday but my wife had 2 last-minute surgeries on her back. So I tried to change the flight I have scheduled for Wednesday to Puerto Rico for Friday. Mind you I am not cancelling just changing...I was told I have to cancel my flight and book a new itinerary for Friday. Now since I used points + cash to pay for my flight I have to wait an estimated 20 days for my refund which means I have to spend another $1,000 to rebook a flight which I originally spent $900. So that means I will be out of $1,900 for the time being. Thank you Jet Blue but no thank you.
I will keep my wife's wishes and make it to Puerto Rico with you or without you!!!
Puerto Rico or Bust!!

 – About 2 months ago.

Indeed, JetBlue really does suck!...

Indeed, JetBlue really does suck!

 – About 2 months ago.

Aug 7 Jfk to fll delayed, delayed again, then cancelled "we provide no hotels or transport, go get your bags and we'll reschedule you. Which they did, 36 hours later. Unreasonable....

Aug 7 Jfk to fll delayed, delayed again, then cancelled "we provide no hotels or transport, go get your bags and we'll reschedule you. Which they did, 36 hours later. Unreasonable. unacceptable. We had to fly on the date, so we booked with Delta for the one-way short notice price, and camped out in the airport. I don't wish unemployment on anyone, but this is a company that deserves to go belly up.

 – About 2 months ago.

Here's another reason...flight from JFK to Charleston to depart 325 PM. At boarding time an announcement is made..oops we have no flight crew. They are coming in from WPB around 530pm and then we...

Here's another reason...flight from JFK to Charleston to depart 325 PM. At boarding time an announcement is made..oops we have no flight crew. They are coming in from WPB around 530pm and then we will start the boarding process. Are you KIDDING ME? worst part was not until 3:12 is when the boards started changing and we are told not to pay attention to the boards but everyone else's flights should be paying attention to the boards for fear of missing a flight . This no crew occurred once before 3 years ago going to Charleston as well. Flight delayed past midnight. We are on the plane but oops pilots won't fly past midnight. Flight canceled.

 – About 2 months ago.

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 – About 2 months ago.

Online changes and ability to solve problems is impossible. Call wait time is 356 minutes today--that is almost 6 hours. Changed a flight chose extra room seats, paid for them and then emailed...

Online changes and ability to solve problems is impossible. Call wait time is 356 minutes today--that is almost 6 hours. Changed a flight chose extra room seats, paid for them and then emailed itinerary says NO SEAT SELECTED. And, it shows total charged to credit card as the price doubled as if original ticket and changed ticket amount charged.vs. the difference in fares.
A disaster.

 – About 2 months ago.

They really are remarkably obtuse. If you book a code share with them you're totally hosed on customer service, even if you wait 390 minutes....They're like the anti-Southwest. ...

They really are remarkably obtuse. If you book a code share with them you're totally hosed on customer service, even if you wait 390 minutes....They're like the anti-Southwest.

 – About 3 months ago.

OMG i've been on hold for 2 hours. i paid for seat assignments and they charged me but the seats disappeared from the reservation. my 5year old is listed as an adult and it says error on the...

OMG i've been on hold for 2 hours. i paid for seat assignments and they charged me but the seats disappeared from the reservation. my 5year old is listed as an adult and it says error on the website to try and update it. i mean seriously what is going on, not to mention 3 days of trying to contact them and its the most expensive fare ive booked EVER!

 – About 3 months ago.

Wait time of 190 minutes to talk to the rudest non helpful women there is. Disgusted with jet blue. ...

Wait time of 190 minutes to talk to the rudest non helpful women there is. Disgusted with jet blue.

 – About 3 months ago.

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 – About 3 months ago.

Need to change my flights, and the customer-service wait time is 248 minutes. It's this long every time I call. And the online portal won't let me make changes. Seriously, there has to be a...

Need to change my flights, and the customer-service wait time is 248 minutes. It's this long every time I call. And the online portal won't let me make changes. Seriously, there has to be a competent airline willing to take this business.

 – About 3 months ago.

First flight round trip with JetBlue since the whole CoVid fiasco.

8:55pm flight delayed to 9:45 then 10:45 from JFK. First they said the plane is late from the previous destination. The....

First flight round trip with JetBlue since the whole CoVid fiasco.

8:55pm flight delayed to 9:45 then 10:45 from JFK. First they said the plane is late from the previous destination. The. They said it was further delayed due to catering. What a joke. At this point, I arrive at my destination at 3am instead of a little past midnight. It takes another hour to get our luggage after the plane lands. Ridiculous.

Other flights in JFK had tons of other people waiting for delayed flights.

Same situation when I flew back from SJU to JFK. 2:30am departure turned into 3am, the. 3:30. I almost missed the plane and almost fell asleep waiting in front of the gats since they kept delaying it. Baggage also took another hour to get to the carousel.

They charged my card twice for my check in bag (it was still pending so I thought the duplicate charge would clear but they both posted). This was due to their poor kiosk connection (like their website); I was charged $35 for the bag then it gave an error and said it didn’t go through. Charged $35 again the 2nd time; this is a duplicate charge since a 2nd bag would cost more (I believe 2nd checked bag is $50?).

JetBlue was my airline of choice and now it’s not looking so great anymore.

From offering a free checked bag to paying to use the overhead bin? LOL.

 – About 3 months ago.

Class Action Suit needed for fraud!...

Class Action Suit needed for fraud!

 – About 3 months ago.

Boycott JB!...

Boycott JB!

 – About 3 months ago.

JetBlue used to be the only airline I would fly on but they’ve gone downhill so badly I am trying to find another airline to get me to where I want to go this is the second time my flight has...

JetBlue used to be the only airline I would fly on but they’ve gone downhill so badly I am trying to find another airline to get me to where I want to go this is the second time my flight has been canceled at the last minute I book 6 months in advance and then they change the flight. You either accept the change or wait on hold for 3 hours to select a different flight. What a nightmare!!!!

 – About 3 months ago.

Waiting forever to take off. Plane was late getting in, flight attendant crew blames the catering on flight being delayed. Then taxi out on the runway just to sit for rich executive knows how long....

Waiting forever to take off. Plane was late getting in, flight attendant crew blames the catering on flight being delayed. Then taxi out on the runway just to sit for rich executive knows how long. Probably going to have to switch planes next. Or maybe they will just haggle us all for more money.

 – About 3 months ago.

The worst! Like to give them zero stars.My flight was delayed 5 hours. No delay compensation as they promise and had to pay an extra $110 to book next day flight. Text customer service says too bad...

The worst! Like to give them zero stars.My flight was delayed 5 hours. No delay compensation as they promise and had to pay an extra $110 to book next day flight. Text customer service says too bad you got a refund. Well there was no cancellation fee so that's not compensation. Customer service was 190 minute wait on line. Wish other airlines flew nonstop LAX to BDL.

 – About 3 months ago.

Nickel and dime your customers to death.

Got on my flight, they tried to make me put my bag under the seat. All of the overhead bins were empty. Basically an unnecessary upsell.

Nickel and dime your customers to death.

Got on my flight, they tried to make me put my bag under the seat. All of the overhead bins were empty. Basically an unnecessary upsell.

Greedy top execs, why don’t you fools take a slight pay cut, spread the wealth and stop trying to suck every last penny out of everyone around you. If you are wondering; no you do not deserve the money you rip out of everyone else's hands. Just because you are all needy does not mean that everyone else around you is less deserving.

 – About 3 months ago.

Y’all talking all this shit but still flying them! At this point it sounds like y’all just want to complain 😐...

Y’all talking all this shit but still flying them! At this point it sounds like y’all just want to complain 😐

 – About 3 months ago.

All good here is jetblew land. They are missing a pilot.....the replacement is stuck in traffic.....oops. This is officially 3 for three this month. 1 three hours late, one cancellef and now this...

All good here is jetblew land. They are missing a pilot.....the replacement is stuck in traffic.....oops. This is officially 3 for three this month. 1 three hours late, one cancellef and now this one.

 – About 3 months ago.

Several of their workers (not all) were very rude to me. Many of their flight attendants believe that the flight service was made for them to be satisfied, so if they make a mistake, their egos get...

Several of their workers (not all) were very rude to me. Many of their flight attendants believe that the flight service was made for them to be satisfied, so if they make a mistake, their egos get hurt and they will lash out at you in all sorts of ways. Beware of this phenomenon, I have not seen it on any other airline. Even spirit doesn't have this particular issue

 – About 3 months ago.

After making me pay to check my bag, they managed to NOT put it on my flight, and 30 hours later, after promising that they will deliver it to my hotel, I get a call & they say they have given my...

After making me pay to check my bag, they managed to NOT put it on my flight, and 30 hours later, after promising that they will deliver it to my hotel, I get a call & they say they have given my suitcase to a random agent on a random ferry & that I have to be there to pick it up at the ferry terminal!?! A ferry terminal that is an hour away from my hotel. Terrible custody of my luggage, how do you do business this way?

 – About 3 months ago.

Awfully airline. ALWAYS late. Ride a snail, you will get there faster....

Awfully airline. ALWAYS late. Ride a snail, you will get there faster.

 – About 3 months ago.

Almost 4 hours on the phone and nobody is helping. I want to cry. Why is this company still doing business? ...

Almost 4 hours on the phone and nobody is helping. I want to cry. Why is this company still doing business?

 – About 3 months ago.

This is really frustrating lol ...

This is really frustrating lol

 – About 3 months ago.

Never flying with these assholes again. They are literally never on time. Never. Not on any route or any day. It's not worth the extra 12 hours of travel time. Find another airline if getting to...

Never flying with these assholes again. They are literally never on time. Never. Not on any route or any day. It's not worth the extra 12 hours of travel time. Find another airline if getting to where you're going means anything to you

 – About 3 months ago.

Hmmm, woke up to my noon flight being cancelled. Got on the phone about an hour later and they did not have a reason. Then about and hour and a half later, they still had no idea. I asked, if...

Hmmm, woke up to my noon flight being cancelled. Got on the phone about an hour later and they did not have a reason. Then about and hour and a half later, they still had no idea. I asked, if someone made a conscious decision to cancel, there should be a reason. ...unless it was the JetBlue wheel of doom that was spun, ...no reason, just good fun for our staff.

 – About 3 months ago.

This airline SUCKS! I should have landed at 1045am but here I still sit on the tarmac at 1:45pm with yet another delay! If your smart DO NOT EVER fly Jetblue. 9 out of 10 times you will show up way...

This airline SUCKS! I should have landed at 1045am but here I still sit on the tarmac at 1:45pm with yet another delay! If your smart DO NOT EVER fly Jetblue. 9 out of 10 times you will show up way later than you should have.

 – About 3 months ago.

Sitting in RDU for 9 hours while JetBlue reschedule a flight later and later. No information. Cannot tell us if they have a crew for the outbound flight delayed by 8hours. We just have to sit and...

Sitting in RDU for 9 hours while JetBlue reschedule a flight later and later. No information. Cannot tell us if they have a crew for the outbound flight delayed by 8hours. We just have to sit and wait.

There is bad weather in EWR. OK no problem but I can see on my weather app that its bad. Tell me you don't anticipate flights departing for 4 hours. Then you have no idea if you have a crew. This is complete nonsense. Of course they know the amount of time the inbound crew has before they "timeout ". Not going to be traveling JetBlue in future and going to discourage my team as well.

 – About 3 months ago.

Jet Blue app is the most frustrating thing ever. I keep getting a message that my information is incomplete but I have checked it ten times. It’s a complete piece of trash. I will never use...

Jet Blue app is the most frustrating thing ever. I keep getting a message that my information is incomplete but I have checked it ten times. It’s a complete piece of trash. I will never use this airline again.

 – About 3 months ago.

Basic business sense. You have to answer the damn phone. If you put people on hold forever, it doesn't matter how good your flights are or points program is, you MUST ANSWER THE DAMN CUSTOMER...

Basic business sense. You have to answer the damn phone. If you put people on hold forever, it doesn't matter how good your flights are or points program is, you MUST ANSWER THE DAMN CUSTOMER SERVICE LINE OR YOUR BUSINESS WILL FAIL!!!!

 – About 3 months ago.

It’s taking everything I have inside of me to remain calm. These f%@king assholes have no valid reason for a 5 hour delay!! Two days in a row!!! On top of that they don’t reimburse you!!...

It’s taking everything I have inside of me to remain calm. These f%@king assholes have no valid reason for a 5 hour delay!! Two days in a row!!! On top of that they don’t reimburse you!! I hate this f%@king airline. Used to be good, what the f%@k happened?

 – About 3 months ago.

Used to be only way I flew. Last 2 experiences were awful. No customer service at all. I agree with the masses Jet Blue Sucks!!!!!!!!!...

Used to be only way I flew. Last 2 experiences were awful. No customer service at all. I agree with the masses Jet Blue Sucks!!!!!!!!!

 – About 3 months ago.

This used to be my "go to" airline. Now they are just awful.

Their online system had a billing error while booking my flight with a flight credit. I then called to correct their...

This used to be my "go to" airline. Now they are just awful.

Their online system had a billing error while booking my flight with a flight credit. I then called to correct their issue. I was placed on hold for 145 minutes.

What company that considers itself competent lets its customers sit on hold for 145 minutes ? Jetblue has deteriorated over the last several years into Spirit and Frontier. So disappointing.

JETBLUE should be ASHAMED of what they force their customers to do to get BASIC CUSTOMER SERVICE. JETBLUE is now APPALLING

 – About 3 months ago.

JUST LIKE THE SUBWAY STATIONS IN NYC, THIS AIRLINE IS TRASH square. I do not care about your TVs, leather seats. People avoid this god awful bipolar lunatic airline that has managers screaming at...

JUST LIKE THE SUBWAY STATIONS IN NYC, THIS AIRLINE IS TRASH square. I do not care about your TVs, leather seats. People avoid this god awful bipolar lunatic airline that has managers screaming at employees on the side acting like customers do not hear them. This airline along side other corporations are the reason the American mental health is declining and there's a workers shortage. Bravo JetBlue you have used all of your five values to create chaos and your 100% fine with that because hey it brings money and keeps the b.s lid on long enough to use as a propaganda tool to sucker people.

 – About 3 months ago.

No not use this piece of shit airline. They completely fined out ...

No not use this piece of shit airline. They completely fined out

 – About 3 months ago.

Terrible airline. I know I sound like every other comment on this Baird but that should tell you how consistently bad they are. Just had my flight to Miami cancelled at JFK. Same story delayed twice...

Terrible airline. I know I sound like every other comment on this Baird but that should tell you how consistently bad they are. Just had my flight to Miami cancelled at JFK. Same story delayed twice and then cancelled at last minute. Let us wait online at customer service two hours trying to rebook before a guy with a bullhorn showed up and told us they wouldn’t be rebooking Miami flights from this line. Only conclusion you can reach about JetBlue is they don’t care about their customers. Won’t use them again.

 – About 3 months ago.

Nightmare. Lots my brothers luggage going from lax to Dominican Republic…..for 3 days. It sat in the airport in a locked room that no one could get too. Now, I’m stuck at jfk with 5 hour...

Nightmare. Lots my brothers luggage going from lax to Dominican Republic…..for 3 days. It sat in the airport in a locked room that no one could get too. Now, I’m stuck at jfk with 5 hour delay. They keep extended, etc. and they don’t communicate. I used to love jet blue but…..never again.

 – About 3 months ago.

It started normal…
Loser (me) books a “cheap” flight from Cancun to SFO… with the dog 🤦🏽‍♀️…
Can’t go at the time of...

It started normal…
Loser (me) books a “cheap” flight from Cancun to SFO… with the dog 🤦🏽‍♀️…
Can’t go at the time of flight because of work. Can’t get refund! They give the poor bastard this bullshit Tavel-credit… from there it was downhill…

I was trying to rebook online using the “credit”. I put it in quote because you can’t actually use it all if the new ticket is cheaper. You can ONLY use this f%@king credit for the BASE fare of the ticket, but you paid for taxes and BS fees before that’s technically lost, so just pay pay pay idiot!!! Okay, I booked another flight (they’re keeping some of MY money on this travel credit bullshit account to keep me as a forever customer I guess). Their stupid site doesn’t work when I enter all my stupid info and credit card info. Paying for the dog AGAIN as well…
Then it says oh technical error, but we will send you an email. Nothing was sent. Then I tried customer service, the wait time was 95 minutes so I opted for a callback, about 3 hours later when I was already occupied they called back and couldn’t find my reservation so here goes 5.5 hrs of my f%@king life, then she says she can do it for me on the phone but charging extra for booking over the phone. Are you f%@king kidding me??? You already stole so much of my money!
I don’t know what else is coming, I still have no ticket and I don’t know what bullshit they will come up with about the dog and her carrier, and other shit, reading the previous comments I’m terrified and I will never ever again chose this airline omg…

 – About 3 months ago.

I hate it here ...

I hate it here

 – About 3 months ago.

Sitting in Orlando. Flight was supposed to leave after 7 and get to destination at 10:30, now leaving at midnight. Arrival 3am. Horrible. ...

Sitting in Orlando. Flight was supposed to leave after 7 and get to destination at 10:30, now leaving at midnight. Arrival 3am. Horrible.

 – About 3 months ago.

There's nothing good about shit blue they totally messed up my brother's flight. Why are they still in business?...

There's nothing good about shit blue they totally messed up my brother's flight. Why are they still in business?

 – About 3 months ago.

Sitting here at JFK at midnight after hour 7. Pilots just hit their hour capacity and are going home. JetBlue thinks we’re getting out tonight......

Sitting here at JFK at midnight after hour 7. Pilots just hit their hour capacity and are going home. JetBlue thinks we’re getting out tonight...

 – About 3 months ago.

THE WORST! The cost for bags, seats, carry ons, customer service rather lack of customer service should be a criminal act. Lock whoever operates customer service line which has patrons on hold for...

THE WORST! The cost for bags, seats, carry ons, customer service rather lack of customer service should be a criminal act. Lock whoever operates customer service line which has patrons on hold for over 253 mins. Im hold to speak with someone to release my travel bank funds of over $1000. I tried to apply to a new flight and continue to be prompted id or password is not recognized or no travel funds for this account.. They will not refund to credit card even after deducting a $200 fee. Did they get a stimulus payment with the POTUS signature. Thieve!

 – About 3 months ago.

They're just a sad little story of an airline! Just do not give them another chance!!!!...

They're just a sad little story of an airline! Just do not give them another chance!!!!

 – About 4 months ago.

Flight Canceled yesterday after several hour delay, they claim it was due to weather, but we know that is BS. There was no bad weather in the city I was scheduling to leave or arrive in. Could not...

Flight Canceled yesterday after several hour delay, they claim it was due to weather, but we know that is BS. There was no bad weather in the city I was scheduling to leave or arrive in. Could not rebook us for 2 days, now we can't check into our flight. Thank god the wait time for assistance on the phone is only a little over 3 hours!! No option to leave a number and have someone call you. I don't trust this airline and when I'm done with my booked flights, will never use them again if the last airline on earth. Do yourself a favor.. walk instead of flying JetBlue. THEY COMPLETLY SUCK!!!!

 – About 4 months ago.

Well leave it to JetBlue to still be the worst airline ever. Never again😖...

Well leave it to JetBlue to still be the worst airline ever. Never again😖

 – About 4 months ago.

JETBLUE IS A PIECE OF SHIT COMPANY , WHY THE f%@k DO YOU CANCEL A FLIGHT AND THEN STILL SEND THE f%@kING LUGGAGE, WHAT IF YOU WANT TO GO HOME ASSHOLES...

JETBLUE IS A PIECE OF SHIT COMPANY , WHY THE f%@k DO YOU CANCEL A FLIGHT AND THEN STILL SEND THE f%@kING LUGGAGE, WHAT IF YOU WANT TO GO HOME ASSHOLES

 – About 4 months ago.

Postponed flight, every hour for 5 hours, then cancelled. We watches the crew leave, the pot, the co-pilot, still said, oh it isn't canceled! Waited two hours for our luggage. No re-book. We had...

Postponed flight, every hour for 5 hours, then cancelled. We watches the crew leave, the pot, the co-pilot, still said, oh it isn't canceled! Waited two hours for our luggage. No re-book. We had to take a taxi, then a bus, then a taxi to get to our destination.

 – About 4 months ago.

We flew in on the1st of June around 800pm from ltaly was taking jet blue to Boston they changed terminals 3 times den canceled flight didn't get luggage till 530am pilot left the plane...

We flew in on the1st of June around 800pm from ltaly was taking jet blue to Boston they changed terminals 3 times den canceled flight didn't get luggage till 530am pilot left the plane left us stranded in New York had to take bus home jack 15086426656

 – About 4 months ago.

Trying to get through to customer service. I have a 167 minute wait! I can't resolve the issue on their website because I keep getting messages about the site experiencing "technical...

Trying to get through to customer service. I have a 167 minute wait! I can't resolve the issue on their website because I keep getting messages about the site experiencing "technical difficulties." What a mess. Normally, I would *never* fly with them but my options are limited for a trip to Mexico.

 – About 4 months ago.

two hundred and ten minute wait in order to speak with a living human being in order to cancel a flight. going on-line to cancel a flight, ERROR, technical difficulties please try again soon. Still...

two hundred and ten minute wait in order to speak with a living human being in order to cancel a flight. going on-line to cancel a flight, ERROR, technical difficulties please try again soon. Still charging me a cancelation fee every though their app doesn't work, their chat causes an error, and you can't get to a live human being until almost a 4 hour wait.

JET BLUE SUCKS - use another airline.

 – About 4 months ago.

JetBlue is the worst airline EVER! Do not give them a chance!!!! There's a lot of other options like driving. They suck!!!...

JetBlue is the worst airline EVER! Do not give them a chance!!!! There's a lot of other options like driving. They suck!!!

 – About 4 months ago.

Only 2 kiosk help employees for over 100 people in line. Same thing at booking change. Zero respect for customers...

Only 2 kiosk help employees for over 100 people in line. Same thing at booking change. Zero respect for customers

 – About 4 months ago.

I would give negative stars if I could but absolutely GARBAGE customer service. All my TravelBank credit disappeared from my account, can't get a hold of anyone on the phone without waiting 4...

I would give negative stars if I could but absolutely GARBAGE customer service. All my TravelBank credit disappeared from my account, can't get a hold of anyone on the phone without waiting 4 hours just for the line to hang up before connecting, messaged them regarding the issue just for them to say there's nothing they can do. Finally got connected through the booking a new flight phone number but they tried to charge me an additional $75 and when I said their website says its $25 to book through the phone, they hung up on me. They're set out to scam customers, please fly another airline, absolutely livid.

 – About 4 months ago.

Where do I begin to start with this nightmare of an airline? Booked five tickets round trip from Florida to Providence. When we showed up to leave they told us the flight had been cancelled!!! No...

Where do I begin to start with this nightmare of an airline? Booked five tickets round trip from Florida to Providence. When we showed up to leave they told us the flight had been cancelled!!! No text no call! Then they book us (supposedly round trip)flying the next day into Boston, which increased our rental car price $700.00. After our week stay we head back to the airport just to be told we are not scheduled on the return flight, someone requested a refund and we’d have to pay an exorbitant amount of money to be placed on a flight the next day! This headache of an airline has cost us thousands of dollars!!! Never again.

 – About 4 months ago.

They cancelled out trip to Iceland. Blamed it on a code share airline. never told us they cancelled our flight. Oh -- and never bothered to refund our money back. I had to then wait on a 125...

They cancelled out trip to Iceland. Blamed it on a code share airline. never told us they cancelled our flight. Oh -- and never bothered to refund our money back. I had to then wait on a 125 minute plus to get them to refund us. Avoid this airline.

 – About 4 months ago.

JetBlue is a scam. I bought a ticket LA to Miami. Reasonable times. Within a day it changed- those times no longer available. Then it did it again, of course both flights get me into town very late at...

JetBlue is a scam. I bought a ticket LA to Miami. Reasonable times. Within a day it changed- those times no longer available. Then it did it again, of course both flights get me into town very late at night. 10pm and 1am the next day. The offer the option to change the times every thing costs over a hundred to change. So total scam- they lied about the price and time and are forcing me into a time I didn’t want or paying more. Never again. I wish this website would pop up first on google when searching for tickets.

 – About 4 months ago.

JetBlue currently has a 547 minute wait to talk to a live individual. According to the math that is over 9 hours that one has to wait. Your joke of an airline which used to be Beyond Compare needs to...

JetBlue currently has a 547 minute wait to talk to a live individual. According to the math that is over 9 hours that one has to wait. Your joke of an airline which used to be Beyond Compare needs to be shut down.

 – About 4 months ago.

Yes, count me in as one of those SEATTLE TO BOSTON people who are sick and tired of purchasing AM tickets for flights Jetblue consistently changes into Red-Eye flights with no warning. If you are this...

Yes, count me in as one of those SEATTLE TO BOSTON people who are sick and tired of purchasing AM tickets for flights Jetblue consistently changes into Red-Eye flights with no warning. If you are this bad now I hate to see what crap you are going to pull at winter time.

 – About 4 months ago.

THREE TIMES they have cancelled my flights and turned AM flights to Red Eye flights without even notifying me!!!!!! No emails! No text message! Nothing! I only noticed because I logged in to...

THREE TIMES they have cancelled my flights and turned AM flights to Red Eye flights without even notifying me!!!!!! No emails! No text message! Nothing! I only noticed because I logged in to Jetblue.com to buy more tickets. You suck for listing flights available then cancelling them weeks and months before the flight and trying to cram us on a night flight.

Current wait time to speak to a LIVE person is listed as being 341 minutes!!!!!!

 – About 4 months ago.

JetBlue left myself and my son at the gate, and took off without us. This despite being at the gate an hour in advance of departure time and having a checked bag on the flight. Shocked that this...

JetBlue left myself and my son at the gate, and took off without us. This despite being at the gate an hour in advance of departure time and having a checked bag on the flight. Shocked that this happened. I even asked at the gate when boarding would start. They made one announcement for preboarding then shut the gate and pulled away to the tarmac. I still can't believe that this happened. I'm not accustomed to planes leaving without making boarding announcements. I'm not accustomed to flights taking off with a passenger's luggage but not the passenger. I remember there was a time when flights were delayed to remove baggage of a no-show passenger.

We were not the only ones left behind. I suppose JetBlue is accustomed to flying empty planes around given how crappy they've become as an airline. They did not refund my ticket. They refunded another passengers ticket because she booked through Priceline. If you do end up traveling JetBlue, do not deal directly with Jetblue. Better to go through Priceline - Priceline has customer service. JetBlue does not have customer service. They have people that read a script to you loudly and re-read it if you ask a question. I suppose the money that I lost and the flight that they stole from me is the full price I pay for an education in why to avoid JetBlue. They steal your money, your time and have you pay for a service that they then take back. All out corporate thieves. Given the airline industry's problems, I look forward to seeing JetBlue go the way of PanAm, just gone and forgotten.

 – About 4 months ago.

Awful experience. Cancelled flight morning of for a return home. Could only offer an alternative flight that was scheduled for 3 days later. Had to buy a new ticket for a different airline to get...

Awful experience. Cancelled flight morning of for a return home. Could only offer an alternative flight that was scheduled for 3 days later. Had to buy a new ticket for a different airline to get home that day. Spent well over $1000 to make it home compared to the $150 spent when originally booking the JetBlue ticket months prior. Nothing offered by JetBlue to make it right. Terrible airline with even worse customer service. Wish I would have spent the extra $100 for a more trustworthy airline when originally booking. At the very least a larger airline would have alternative options to offer or provide financial compensation for a cancellation that is due to their operations. Flying with JetBlue is a gamble that I will never take again.

 – About 4 months ago.

Stuck at Miami tarmac for over an hr!! No gate open. Kids are all having a melt down and they don’t give a shit about it...

Stuck at Miami tarmac for over an hr!! No gate open. Kids are all having a melt down and they don’t give a shit about it

 – About 4 months ago.

Whoah…I haven’t flown JetBlue in a while and I don’t know what happened to it! What a thoroughly awful experience. I missed my flight last night out of JFK because I...

Whoah…I haven’t flown JetBlue in a while and I don’t know what happened to it! What a thoroughly awful experience. I missed my flight last night out of JFK because I couldn’t get ANY of the kiosks to print my bag tags for ore purchased baggage. I tried 4 different machines over 30 minutes. It kept telling me to take my documents but nothing was printing. There was almost no one on the floor to assist, and when I finally did find someone it was nearing the 40 minute bag cutoff. She couldn’t have been less concerned or any slower. She just kind of shrugged and said “huh, I don’t know why it’s doing that.” Finally, as I started getting more and more stressed about missing my flight, she brought me to the Mint counter for assistance, and someone started to help me, but stopped and asked me to step aside when a Mint customer needed help. The other attendant was standing by me, still unconcerned, and as soon as the 40 minute mark hit, she shrugged again and pointed me to customer service for rebooking telling me I’d now missed my flight, and should have arrived 3 hours early (this was a DOMESTIC flight). Got to customer service and a woman who could have been doing much more useful things was instead just sitting there like a bouncer. She had created a line to GET TO the customer service line. Once I got past this sentinel, the real fun started. There were at least 50 people in line and ONE agent assisting. The first passenger he assisted took about 15 minutes, and the second was nearing 30 when some other passengers and I started making noise and insisting that something HAD to be done. Meanwhile, hold times calling JetBlue were over 3 hours!

I finally flagged down someone who said she was the main supervisor for the shift, but she refused to even acknowledge the very obvious problem, instead telling us it wasn’t her fault. I don’t care if it’s your fault - you represent your company and are therefore responsible for at least acknowledging the problem. I asked her if there was anyone available who was trained in customer service. She didn’t appreciate that and just walked away.

I’m not proud of this, but I did start tweeting out videos of the situation to JetBlue. Another woman in line waived across that she had seen my tweet and was tweeting herself, and then others said they would to. Once this happened, and that blasé manager learned about it, it finally seemed to move her to action and we soon had two more agents. This was after waiting in the customer service line for nearly 2 hours and after a lot of begging and tweeting from passengers requesting that they PLEASE find someone additional to assist. The line finally started moving at a rate of about 1 person every 10 minutes or so. Up until that point, employees were wandering in and out behind the customer service desk not doing anything to help. I asked one if he could please track down a supervisor and alert them to the situation, and he said “nah, not in my job description.” He then sat there clacking away at one of the computers not helping anyone. I finally got through to someone at JetBlue via text about 90 minutes after I first texted. She was able to rebook me on a flight the next day and confirmed that my prepurchased baggage would also transfer. Back at JFK this morning (2 hours before my flight) I discovered it had not. The agent on the floor told me I would have to go wait in, yup, the dreaded customer service line again if I didn’t want to pay for my bags twice. Knowing what that entailed and that there was no way I’d make my flight if I did that, I paid *another* $80 to check my bags. The bag tags printed thus time, but when I got to the bag drop, they wouldn’t scan, which had apparently been a reoccurring issue this morning. The employee who helped me there was good though. She said “I got you” when I was nervous about missing yet another flight. It took 5 min, but she left and came back with new tags. Security was also a mess at JFK, but that’s another story. I had spent almost an hour just getting my bag tags printed and dropping them off, and was now pressed for time. This whole time, I was texting with JetBlue customer service again trying to get a refund for my duplicate baggage purchase. The response time to each message was a mind numbing 20-45 minutes. At the end, she did say she had refunded my bags. I of course asked for a receipt and she said she couldn’t issue one but had “made notes.” I asked to speak to someone with the authority to issue a receipt given my lack of confidence in JetBlue’s follow through. Just before takeoff, she finally sent me receipt numbers, although I have no idea what to do with these.

Overall, I am totally disappointed in JetBlue. Operational issues are one thing - stuff happens - but it’s another to completely ignore the problem. If someone had just come out and talked to the line of irate people at customer service and said they understood they were falling short and working to fix it, it would have brought the temperature down and at least made us feel heard. What happened to the JetBlue that used to manage delivery of surprise and delight even in - especially in- difficult circumstances, giving waters and snack boxes when flights were delayed, caring about the customer experience. That differentiator once made me prefer and choose JetBlue above other carriers. This feels like any other big carrier now - inefficient, poorly manages and cold.

I will say though, that the flight attendance on my route JFK to San Diego flight, Korey, was super friendly and awesome. So at least there’s that.

 – About 4 months ago.

Overall, I am totally disappointed in JetBlue. Operational issues are one thing - stuff happens - but it’s another to completely ignore the problem. If someone had just come out and talked to...

Overall, I am totally disappointed in JetBlue. Operational issues are one thing - stuff happens - but it’s another to completely ignore the problem. If someone had just come out and talked to the line of irate people at customer service and said they understood they were falling short and working to fix it, it would have brought the temperature down and at least made us feel heard. What happened to the JetBlue that used to manage delivery of surprise and delight even in - especially in- difficult circumstances, giving waters and snack boxes when flights were delayed, caring about the customer experience. That differentiator once made me prefer and choose JetBlue above other carriers. This feels like any other big carrier now - inefficient, poorly manages and cold.

 – About 4 months ago.

On hold for about over 2 hours now. I paid money to book the flights…not given for free. Should have gotten my refund when I had a chance and booked with another airline. WTF...

On hold for about over 2 hours now. I paid money to book the flights…not given for free. Should have gotten my refund when I had a chance and booked with another airline. WTF

 – About 4 months ago.

$704 Hartford to WPB...r/t 2 hour59 minute flight. Coach. WTF? Since Easter 2021 fares have exceeded the major airlines. What’s going on? The same r/t from Hartford to London is $702 on Aer...

$704 Hartford to WPB...r/t 2 hour59 minute flight. Coach. WTF? Since Easter 2021 fares have exceeded the major airlines. What’s going on? The same r/t from Hartford to London is $702 on Aer Lingus, 6 1/2 hour flight with hot meals. Is our low fare airline a thing of the past?

 – About 4 months ago.

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sfdghb jfghb jdgfhb jdgfsfgjhkb fghb k ifxtg njk fjnxghzdtgh fklbjdtgh dtgh bjdtgh bjbjbjbjlfkgb jb jkgffjsgb fgshjb b fsfhb jjhb sfdghb jfghb jdgfhb jdgfsfgjhkb fghb k ifxtg njk fjnxghzdtgh fklbjdtgh dtgh bjdtgh bjbjbjbjlfkgb jb jkgffjsgb fgshjb b fsfhb jjhb sfdghb jfghb jdgfhb jdgfsfgjhkb fghb k ifxtg njk fjnxghzdtgh fklbjdtgh dtgh bjdtgh bjbjbjbjlfkgb jb jkgffjsgb fgshjb b fsfhb jjhb sfdghb jfghb jdgfhb jdgfsfgjhkb fghb k ifxtg njk fjnxghzdtgh fklbjdtgh dtgh bjdtgh bjbjbjbjlfkgb jb jkgffjsgb fgshjb b fsfhb jjhb sfdghb jfghb jdgfhb jdgfsfgjhkb fghb k ifxtg njk fjnxghzdtgh fklbjdtgh dtgh bjdtgh bjbjbjbjlfkgb jb jkgffjsgb fgshjb b fsfhb jjhb sfdghb jfghb jdgfhb jdgfsfgjhkb fghb k ifxtg njk fjnxghzdtgh fklbjdtgh

 – About 4 months ago.

JetBlue literally cancelled our flights 3 times for the same trip. Each and every time we wasted a whole day waiting on the telephone....one time 6 hours...to only open an email the next day saying...

JetBlue literally cancelled our flights 3 times for the same trip. Each and every time we wasted a whole day waiting on the telephone....one time 6 hours...to only open an email the next day saying the trip was cancelled. No explanation was given. Then after waiting on hold for hours we are told "I don't know why it was cancelled". WTF?

 – About 4 months ago.

Jet Blue online booking is the absolute worst. While trying to book it would either time out OR get stuck in error mode while trying to add the country. Finally when I was able to hit "buy"...

Jet Blue online booking is the absolute worst. While trying to book it would either time out OR get stuck in error mode while trying to add the country. Finally when I was able to hit "buy" after struggling for nearly 20 minutes, the message said flights at that price are sold out and I have to book again, TO THE TUNE OF AN ADDITIONAL $51. Seems like a bit of a racket, a scam and a really sh*#%y experience.

 – About 4 months ago.

First time flying this crap airline. You can get zero customer service. Absolutely no help. Call wait time are over 2 hours. They don't automatically reschedule you when you miss a connection,...

First time flying this crap airline. You can get zero customer service. Absolutely no help. Call wait time are over 2 hours. They don't automatically reschedule you when you miss a connection, they give you zero information and the help desk runs at a snails pace. Complete and total incompetence.

 – About 4 months ago.

They gave me warning and ban me from travelling Jetblue for arguing with mask nazi flight attendant when I was flying from boston to phoenix back in November. The flight attendant were harassing me...

They gave me warning and ban me from travelling Jetblue for arguing with mask nazi flight attendant when I was flying from boston to phoenix back in November. The flight attendant were harassing me all 6 hours for even a slightly pulling my mask below my nose. The flight was mostly empty so she had a sadistic pleasure to wake me up just to tell me to keep my mask on! Whether it was her own over-zealousness or the company instructed them this way - who knows.. I was flying JetBlue religiously for 10 years and just within last 12 months they completely dropped from 4-5 stars company to 1 star in my eyes.

 – About 4 months ago.

What is up with Jet Blue? They use to be a great airline to fly. Why in the world are there not flights out of San Diego to Boston in the AM? Who is the moron that arranged this? I have a credit...

What is up with Jet Blue? They use to be a great airline to fly. Why in the world are there not flights out of San Diego to Boston in the AM? Who is the moron that arranged this? I have a credit with you and you make virtually impossible to use. I think the CEO, who makes $4M a year, needs to get out of his chair and stop destroying this company. I could go on and on.. but hopefully someone gets it.

 – About 4 months ago.

F@ck jet blue. Declined perfectly good covid test. Can't believe they partner with emirates. Came back next day and got 100 questions because my tickets ended in Dubai. This because I was going...

F@ck jet blue. Declined perfectly good covid test. Can't believe they partner with emirates. Came back next day and got 100 questions because my tickets ended in Dubai. This because I was going into afghan. Had military Id and still questioned like I was lying or criminal . Never treated this way in all my trips to desert. Completely unprofessional and flights almost always late.

 – About 5 months ago.

DON'T FLY JETBLUE! At least now in 2021. I've been trying to manage two bookings for 5 WEEKS!!! Cannot access via website, all I get is five minutes of "loading" then "technical...

DON'T FLY JETBLUE! At least now in 2021. I've been trying to manage two bookings for 5 WEEKS!!! Cannot access via website, all I get is five minutes of "loading" then "technical difficulties." Not operator error or my browser, same result on IE, Chrome, Safari and Firefox. What's left? JetBlue app is better and more stable, they say. Hah, same thing there - just "loading" forever, don't even get to "technical difficulties." Call? Sure. MINIMUM wait time is 1 hour, 45 minutes, but after an hour guess what? They disconnect. What do you need to do, drive to a freaking airport to "manage your flight?" Used to think Jetblue was a solid airline, but no more. No way. DO NOT BOOK ON JETBLUE!!!

 – About 5 months ago.

JetBlue . . . nice airplanes with legroom . . . nice staff . . . IMPOSSIBLE customer service!! We are trying to use our Travel Bank credits to book a flight, but NOWHERE on the website, when it comes...

JetBlue . . . nice airplanes with legroom . . . nice staff . . . IMPOSSIBLE customer service!! We are trying to use our Travel Bank credits to book a flight, but NOWHERE on the website, when it comes time to pay, is there a place to click on to actually access your TBC and apply them to your flight. So, we called customer service (or as I like to call it customer cervix) and got the following recording: "We are experiencing heavy call volume. Your wait will be no longer than two hours and thirty minutes. Please stay on the line." WTF? For 2:30??

My wife is an IT engineer and no matter how many times we inspect the JB payment page, despite what their directions state, there is NOWHERE to apply TB credits. And the directions state "Travel Back credits may be applied in the area directly above the cell in which you will enter your credit card number." Yeah, right.

So, let's sum up: 1) Now the website is spinning but not resolving. 2) The Travel Bank cell is non-existent. 3) A two hour and thirty minute hold time for phone assistance.

Time to scout out another airline! Dear JetBlue . . . f%@k Off!!

 – About 5 months ago.

Me cancelaron mis boletos a Islandia, sin avisarme, estoy casi 3 horas en espera y no contestan, Lo peor del mundo JET BLUE, nunca más compro con ellos, una basura el servicio.
Desastre de...

Me cancelaron mis boletos a Islandia, sin avisarme, estoy casi 3 horas en espera y no contestan, Lo peor del mundo JET BLUE, nunca más compro con ellos, una basura el servicio.
Desastre de servicio , una basuraaaaaa

 – About 5 months ago.

I booked two round trips one for work and one for the 4th of July. everything went through, I even received conformation #'s for both itineraries. I opened my phone to check a couple weeks later...

I booked two round trips one for work and one for the 4th of July. everything went through, I even received conformation #'s for both itineraries. I opened my phone to check a couple weeks later on the app to look when one of them was taking off... it says "CANCELLED" ... same with the second... I call Jetblue - 2 hour hold time with no option to be called back. At this point, I obviously need to take these trips so I re-booked through the website (hopefully this works) but the prices have since gone up... SMH!!!

Heads need to roll at this place internally (meaning people need to be fired and held accountable). I also have the JetBlue card so I have about 120,000 in points - otherwise I would not fly JetBlue again. they CUCK customers. yes CUCK... right in front of your wife. Customer service is atrocious. they need a couple software engineers to fix their website and app right this second.

 – About 5 months ago.

I’m on hold 45 + minutes to cancel tomorrow’s flight. 2 hours they say. I booked with points and cash. The app cannot figure how to do this so I’m on hold
Father in law has...

I’m on hold 45 + minutes to cancel tomorrow’s flight. 2 hours they say. I booked with points and cash. The app cannot figure how to do this so I’m on hold
Father in law has just gone to the hosp. Doesn’t look good and I need jet blues shit?
I always fly them. The last half dozen time they are a joke. And yet they thrive.

 – About 5 months ago.

Jet blue App Sucks - shit takes so long to load... you go to restart it thinking the sale didn't go through. I was charged for 3 seats 3 round trips for 1 round trip that I wanted. then you call...

Jet blue App Sucks - shit takes so long to load... you go to restart it thinking the sale didn't go through. I was charged for 3 seats 3 round trips for 1 round trip that I wanted. then you call JetBlue and it's 2 hours to talk to a human being.

 – About 5 months ago.

It sucks , 2 hours hold to talk to customer service rep !!! Jet Blue the worst !...

It sucks , 2 hours hold to talk to customer service rep !!! Jet Blue the worst !

 – About 5 months ago.

New York needs a new “hometown” airline or more competition on Visiting Family and Relatives routes, but they are beyond ridiculous. They know what their doing to eff people over and no...

New York needs a new “hometown” airline or more competition on Visiting Family and Relatives routes, but they are beyond ridiculous. They know what their doing to eff people over and no one can do nothing about it to simply put it- do yourself a favor and Do Not Fly Trash Blue.

 – About 5 months ago.

Hey, this is Eric and I ran across jetblue-sucks.net a few minutes ago.

Looks great… but now what?

By that I mean, when someone like me finds your website –...

Hey, this is Eric and I ran across jetblue-sucks.net a few minutes ago.

Looks great… but now what?

By that I mean, when someone like me finds your website – either through Search or just bouncing around – what happens next? Do you get a lot of leads from your site, or at least enough to make you happy?

Honestly, most business websites fall a bit short when it comes to generating paying customers. Studies show that 70% of a site’s visitors disappear and are gone forever after just a moment.

Here’s an idea…

How about making it really EASY for every visitor who shows up to get a personal phone call you as soon as they hit your site…

You can –

Talk With Web Visitor is a software widget that’s works on your site, ready to capture any visitor’s Name, Email address and Phone Number. It signals you the moment they let you know they’re interested – so that you can talk to that lead while they’re literally looking over your site.

CLICK HERE http://talkwithcustomer.com to try out a Live Demo with Talk With Web Visitor now to see exactly how it works.

You’ll be amazed - the difference between contacting someone within 5 minutes versus a half-hour or more later could increase your results 100-fold.

It gets even better… once you’ve captured their phone number, with our new SMS Text With Lead feature, you can automatically start a text (SMS) conversation.

That way, even if you don’t close a deal right away, you can follow up with text messages for new offers, content links, even just “how you doing?” notes to build a relationship.

Pretty sweet – AND effective.

CLICK HERE http://talkwithcustomer.com to discover what Talk With Web Visitor can do for your business.

You could be converting up to 100X more leads today!

Eric
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If you'd like to unsubscribe click here http://talkwithcustomer.com/unsubscribe.aspx?d=jetblue-sucks.net

 – About 5 months ago.

its awesome in mint only...

its awesome in mint only

 – About 5 months ago.

Terrible, terrible, terrible. Can't get into the website to make a change. Can't get anyone on the phone after 90+ minutes. I cannot believe this. So bad. Jet Blue stinks....

Terrible, terrible, terrible. Can't get into the website to make a change. Can't get anyone on the phone after 90+ minutes. I cannot believe this. So bad. Jet Blue stinks.

 – About 6 months ago.

So many flight options. Why would anyone fly shitblue? Do not buy a ticket. They need to go out of business....

So many flight options. Why would anyone fly shitblue? Do not buy a ticket. They need to go out of business.

 – About 6 months ago.

The worst!!
What happen to this company??
They used to be so good.
Canceled my flight.
Can’t get anyone on the phone. ...

The worst!!
What happen to this company??
They used to be so good.
Canceled my flight.
Can’t get anyone on the phone.

 – About 6 months ago.

I had a nice daytime itinerary from Seattle to Boston non stop, getting in in the early evening. Then they changed it to getting in around midnight. Then they changed it again to getting in around 1...

I had a nice daytime itinerary from Seattle to Boston non stop, getting in in the early evening. Then they changed it to getting in around midnight. Then they changed it again to getting in around 1 am, after the hotel shuttle has shut down. They don't even offer a reasonable itinerary anymore from Seattle to Boston. It's arrive at 1 am or take the red eye. What idiot is in charge of scheduling flights?

 – About 6 months ago.

They canceled our flight and didn’t even bother to tell us...

They canceled our flight and didn’t even bother to tell us

 – About 6 months ago.

Horrible customer service.
They seem to be purposely trying to piss you off.
I will drive to Toronto airport and use WestJet instead of supporting this crappy airline. ...

Horrible customer service.
They seem to be purposely trying to piss you off.
I will drive to Toronto airport and use WestJet instead of supporting this crappy airline.

 – About 6 months ago.

Here is a good one!! got a text that I need to respond to them within 30 minutes to confirm my flight, or they will cancel it. Wait time is 90+ minutes, if they ever pick up at all. Joke of a...

Here is a good one!! got a text that I need to respond to them within 30 minutes to confirm my flight, or they will cancel it. Wait time is 90+ minutes, if they ever pick up at all. Joke of a company!!

 – About 6 months ago.

This is the airline you take when you don't want to get there on time or never to your vacation, or visit family and friends... do not let their clever marketing get to you. They are not worth...

This is the airline you take when you don't want to get there on time or never to your vacation, or visit family and friends... do not let their clever marketing get to you. They are not worth your money or time.

 – About 6 months ago.

On hold with customer service for 35 minutes and counting since JetBLUE website is screwed up beyond belief......what in hell is wrong with these people?...

On hold with customer service for 35 minutes and counting since JetBLUE website is screwed up beyond belief......what in hell is wrong with these people?

 – About 6 months ago.

How are they still in business? I will never fly them again anywhere. Zero customer service reps. And if you can get on they can't help you because your reservation also includes a partner...

How are they still in business? I will never fly them again anywhere. Zero customer service reps. And if you can get on they can't help you because your reservation also includes a partner airline flight. So you have to be transferred to yet another queue after hours of waiting in the first. I've wasted 8 hours of my time on a just this airline for this trip.

 – About 6 months ago.

I will never fly jet blue again. No customer service I mean zero! They don’t answer the phones. Took me 12 hrs to fly from Ewr to PBI. They changed my non stop to a
Layover in Boston and...

I will never fly jet blue again. No customer service I mean zero! They don’t answer the phones. Took me 12 hrs to fly from Ewr to PBI. They changed my non stop to a
Layover in Boston and didn’t tell me till 2 am when my flight was original scheduled for 7:21 am. Ugh!!!

 – About 6 months ago.

Shitblue is the worst. Never has an airline been so awfully set up to fly passengers....

Shitblue is the worst. Never has an airline been so awfully set up to fly passengers.

 – About 6 months ago.

Avoid them!!!! Or you May end up with the blue flu and stuck. ...

Avoid them!!!! Or you May end up with the blue flu and stuck.

 – About 6 months ago.

I hope THEY GO BANKRUPT. I wish them the worst of luck on London and all the other greediest moves they have planned. Bailed out by the government. Three almost four times and they still crying hiding...

I hope THEY GO BANKRUPT. I wish them the worst of luck on London and all the other greediest moves they have planned. Bailed out by the government. Three almost four times and they still crying hiding the wealth.

 – About 6 months ago.

This airline needs to be bought off and erased. They have values which is used to help share holders and the c-suite pockets. Constantly delayed; a police state work environment. They hire young dumb...

This airline needs to be bought off and erased. They have values which is used to help share holders and the c-suite pockets. Constantly delayed; a police state work environment. They hire young dumb fresh out of high school only to ruin their futures by throwing propaganda and lies into the mix along with work politics the airline started itself. They let their mangers run the airline like the equivalency of the Bronx zoo. This is one of the greediest companies who will kill to make a buck and would fit the picture of corporate America just fine. They think their above the law. They hire inept spiteful people. Stay away and fly another airline. Support another airline anything but this trash. Don’t always look for the cheapest because you will get burned and your helping a company who simply does not give a damn about society or how a life of a individual is completely destroyed.

 – About 7 months ago.

f%@kING JETBLUE. Greedy ass mother f%@kers.

They just opened an outpost in Miami and hired a bunch of f%@king retards to work the desk.

I hope they go bankrupt. ...

f%@kING JETBLUE. Greedy ass mother f%@kers.

They just opened an outpost in Miami and hired a bunch of f%@king retards to work the desk.

I hope they go bankrupt.

 – About 7 months ago.

They suck! ...

They suck!

 – About 7 months ago.

13 years ago I flew on Jet Blue it was good. Today it's TERRIBLE. It's the same as Frontier or Spirit Airlines. The seats are extremely small and uncomfortable....

13 years ago I flew on Jet Blue it was good. Today it's TERRIBLE. It's the same as Frontier or Spirit Airlines. The seats are extremely small and uncomfortable.

 – About 8 months ago.

Shit blue is and will always be the worst airline ever! Do not fly them!!!!!...

Shit blue is and will always be the worst airline ever! Do not fly them!!!!!

 – About 8 months ago.

Yet again, what a disappointment experience. JetBlue is such a shit airline. There is no excuse for such a company management that is so incompetent!...

Yet again, what a disappointment experience. JetBlue is such a shit airline. There is no excuse for such a company management that is so incompetent!

 – About 8 months ago.

wtf is wrong with their website? The piece of shit never works. Monkeys could build a better site. ...

wtf is wrong with their website? The piece of shit never works. Monkeys could build a better site.

 – About 8 months ago.

They only care about their shareholders, not the customer anymore. Don't support this airline/company!...

They only care about their shareholders, not the customer anymore. Don't support this airline/company!

 – About 8 months ago.

No good, trust me, I used to work for them. Back in the beginning they were good but not anymore. It's been declining for years. Don't give them your money. Go eslewhere....

No good, trust me, I used to work for them. Back in the beginning they were good but not anymore. It's been declining for years. Don't give them your money. Go eslewhere.

 – About 8 months ago.

Hi,

How are you doing? I will make it simple and short. I want to contribute an amazing guest post to your website.

For that we just need to go with 3 steps:

1....

Hi,

How are you doing? I will make it simple and short. I want to contribute an amazing guest post to your website.

For that we just need to go with 3 steps:

1. I will send you some new topic ideas that will be tech-oriented and in trend too
2. You'll have to choose one out of those
3. I will then send a high-quality article on that chosen topic for you to publish on your website with one do-follow link to my site.

Let me know how this sounds to you? Shall we start with step 1?

Best,

Jamie Roy

 – About 8 months ago.

Well, as normal JetBlue has let many people have a bad experience! Good luck with your next flight. Hopefully it will not be JetBlue....

Well, as normal JetBlue has let many people have a bad experience! Good luck with your next flight. Hopefully it will not be JetBlue.

 – About 8 months ago.

The worst. They used to be good but on hold forever and the reps don’t know anything. They’ve lost their way...

The worst. They used to be good but on hold forever and the reps don’t know anything. They’ve lost their way

 – About 9 months ago.

Hey team,

I have a client who is interested in winning a link from your site. Are you open to a collaboration of some sort?

My client creates high-quality content and is...

Hey team,

I have a client who is interested in winning a link from your site. Are you open to a collaboration of some sort?

My client creates high-quality content and is relevant to your guys’ niche.

Let me know what options you have available. My email is billykiriluk@gmail.com.

Thanks,
- Billy

 – About 9 months ago.

This company is dog crap to put it politely. My flight was cancelled without notice in December 2020 TWICE, both for dates that were completely unacceptable to reschedule to fly for. Spent 3+ hours on...

This company is dog crap to put it politely. My flight was cancelled without notice in December 2020 TWICE, both for dates that were completely unacceptable to reschedule to fly for. Spent 3+ hours on 3 calls with customer service fighting with them about their nonsense "travel bank" credit which I refused 3 times, and was told to expect a cash refund to my debit card within 5-7 business days. Guess what? It NEVER HAPPENED. Called again, placed on hold for an hour and ripped their customer service rep a new one for lying and ripping off customers during such a terrible time. Zero responsibility, zero cares for anyone but their bottom line. If you enjoy being screwed over, fly with this joke of a company. If I ever see a JetBlue employee off the premises of their worksite, expect a serious problem in person.

 – About 10 months ago.

Could not agree more with the last comment on shit blue! That's what you will expect from that shit show of an airline! Do not even think about flying them!!!...

Could not agree more with the last comment on shit blue! That's what you will expect from that shit show of an airline! Do not even think about flying them!!!

 – About 10 months ago.

I HATE JETBLUE. Literally just got off the phone with them after 40 minutes and NOTHING got resolved. In fact, everything is MORE screwed up than it was before! CRAZY! Basically I changed my outbound...

I HATE JETBLUE. Literally just got off the phone with them after 40 minutes and NOTHING got resolved. In fact, everything is MORE screwed up than it was before! CRAZY! Basically I changed my outbound flight and they refunded me in travel credit. I need to book a new flight RIGHT AWAY before they get all booked up. I asked to make sure with the agent that the credit would be available IMMEDIATELY and explained my urgency. She assured me in a very rude way that the credit is available for use right away and that she was looking at my account right now and it was in there. So being naive I believed her and tried to book a new flight and guess what?? ZERO TRAVEL CREDIT! NOTHING. ZIP. NADA. Literally nothing in my account. SO now I'm calling them again on hold again for another 40 minutes just for them to f%@k IT UP AGAIN. I Swear to God if you can use ANY OTHER MEANS OF TRANSPORTATION (NOT EVEN JUST AIRLINES) THAN TAKE IT RATHER THAN JETBLUE. THESE f%@kING CROOKS WOULD STEAL THEN SELL YOUR SOUL TO MAKE AN EXTRA BUCK. f%@kING DICK HEAD c*nt f%@kING PIECE OF SHIT TOXIC WORSE THAN SCUM ON YOUR SHOE f%@kING PIECE OF DRIED UP GUM ON THE GROUND SHIT STAIN OF A GODDAMN COMPANY. f%@k YOU JET BLUE. f%@k YOU AND ALL YOUR EMPLOYEES AND ALL YOUR f%@kING EXECS AND ALL THE f%@kING SHITTY FAKE f%@kING CUSTOMER SERVICE AGENTS AND YOUR f%@kING PIECE OF SHIT CEO.

 – About 11 months ago.

Hello

Because a lot of people here are struggling finding new leads, we’ve now launched UsualProspects.net to help with that.

We offer a solution that can generate the...

Hello

Because a lot of people here are struggling finding new leads, we’ve now launched UsualProspects.net to help with that.

We offer a solution that can generate the right leads and helps you set up perfect email campaigns to reach them.

Companies that are serious about growth are already using our tool to add tons of new customers each month.

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When you are looking for the right tool to get better results with your lead generation, we recommend using Usual Prospects today.

Go to https://usualprospects.net now to sign up for a free trial and start generating new leads today.

 – About 11 months ago.

They suck. ...

They suck.

 – About 11 months ago.

Hello

Because a lot of people here are struggling finding new leads, we’ve now launched UsualProspects.net to help with that.

We offer a solution that can generate the...

Hello

Because a lot of people here are struggling finding new leads, we’ve now launched UsualProspects.net to help with that.

We offer a solution that can generate the right leads and helps you set up perfect email campaigns to reach them.

Companies that are serious about growth are already using our tool to add tons of new customers each month.

Put your lead generation on autopilot by finding better leads and setting up automatic outreach campaigns.

Try Usual Prospects today and see how much of a difference your lead generation campaigns will start having.

When you are looking for the right tool to get better results with your lead generation, we recommend using Usual Prospects today.

Go to https://usualprospects.net now to sign up for a free trial and start generating new leads today.

 – About 1 Year ago.

I have had the worst customer service experience with your airline I've been trying to get a refund on my flight that I paid for back in March that was cancelled then it was rescheduled in October...

I have had the worst customer service experience with your airline I've been trying to get a refund on my flight that I paid for back in March that was cancelled then it was rescheduled in October it was cancelled Dan is reschedule in November and it was canceled. It is a shame that you would have to beg a company to return your money that you spent for service for with them.

678.832.5851
Tommy
PS, a supervisor by the name of Catherine doesn't need to be working in customer service very disrespectful woman

 – About 1 Year ago.

I have had the worst customer service experience with your airline I've been trying to get a refund on my flight that I paid for back in March that was cancelled then it was rescheduled in October...

I have had the worst customer service experience with your airline I've been trying to get a refund on my flight that I paid for back in March that was cancelled then it was rescheduled in October it was cancelled Dan is reschedule in November and it was canceled. It is a shame that you would have to beg a company to return your money that you spent for service for with them.

678.832.5851
Tommy

 – About 1 Year ago.

and they deleted all of my travel piunts for 6 years

thanks for nuthin jet blew

sell you planes to spirit at least they give a shit...

and they deleted all of my travel piunts for 6 years

thanks for nuthin jet blew

sell you planes to spirit at least they give a shit

 – About 1 Year ago.

OK OK....all you people who commented..delete your comments now bc nothing will compare to my experience last week...national lampoon could write a script off of what happened...here it goes...if i...

OK OK....all you people who commented..delete your comments now bc nothing will compare to my experience last week...national lampoon could write a script off of what happened...here it goes...if i have a mispelkling fcuk you..im not a writer..
I booked my flights at the beginning of the pandemic...my wife missed here 50th bday bc of the pandemic so we decided to go away for mine...50th in november.
we booked to get into epcot
we booked to have dinner in canada epcot friday night...even though they cancelled my reso without telling me but was told to go back on and reserve so we did...thats a whole nuther story...
back to jet blows...
since they were begging for business months ago with no penalties my wife and i and out 2 daughters booked.
in late sept my daughters did not want to go so i cancelled their flights...sept 25
i received 9 emails regards to the cancellations..around the 5th one i stopped reading and just deleted...like any sane human being
jet blew crdited my jet blew account the money and now i have to use it within 12 months or i lose it...even though they said they would refund...

isnt that inbelieveable..i cant believe the nerve...isnt my story the worst??




read more... get popcorn...


so the flight was set to leave out of x airport. I tried to check in but it said there was a communication error bummer....check in at the counter.
I tried this 3 times...
my jet blue app clearly read flight was on time

we drive to x airport
park
and go in
and was laughed at by the police becuase x airport has not flown in 6 months
the police man changed his tune quickly after laughing and stopped after he noticed im 290 pounds and 6feet 4 inched and i did not think it was funny...i think he actually pissed himself

so no flights...did i mention i was tunring 50 the next day...had everything lined up
car
dinner
park
hotel
first no kids vaca in 22 years...bonus!!!

so we instantly started driving to y airport and halfway there we got thru and was able to switch the flight to the last flight leaving for the day with a 12 minute window of the airplane door closing...
we enjoyed the trip and the next day...my birthday will actually go on record as one of my best personal days ever if you know what i mean....
the chat line we were chattting with before we got a human had my wife and i seats split by 15 rows so the nice lady on the phone put us together which was nice...but my app still read x airport and only changed when they switched us to y airport
f%@king unbelievable..

so

we enjoyed the trip and the week later i called to a make them aware of the f%@k up and for some type of compensation

they offered zero apology
zero
i even asked for one
zero

the 9 emails i mentioned arlier?1?1???/
the 9th one had a non descript subject line of
change to you upcoming flight nearly idenicle to the 8 other emails about the 2 flights i canceled
zero follow up emails for 6 weeks
zero change to the app trips
zero remorse
nuthin

they suck and will not use there service agin unless they are dirt cheap and bleeding for some cash other than that

f%@k YOU JET BLUE

 – About 1 Year ago.

It’s a pandemic after all, we should be a little more understanding that this has affected us all. The company, the crews, gate agents, ground ups, reservations. It is hard on us as passengers...

It’s a pandemic after all, we should be a little more understanding that this has affected us all. The company, the crews, gate agents, ground ups, reservations. It is hard on us as passengers and for them. It’s their lively hoods, cancelling flights is never easy. The restrictions that Covid has created makes it difficult for everything to work as it once did. Yes, there are frustrations that should be voiced and corrections that should be implemented. We should all step back and look at the bigger picture. We as a people are learning to adapt and the airlines have changed and restrictions thrown on them everyday. Policy changes, mask mandates, closing of cities. Yes it’s frustrating but i feel this airline has so much to offer and yes, improvement can be made. I guess I’m just saying, don’t give up on jetBlue.

 – About 1 Year ago.

Cancelled my original flight, moved the flights a FULL DAY ahead of time without any notification, so imagine my SURPRISE when I get an email inviting me to check in for my flight, which should've...

Cancelled my original flight, moved the flights a FULL DAY ahead of time without any notification, so imagine my SURPRISE when I get an email inviting me to check in for my flight, which should've been two days from now! Do I get an apology? No. I'm just told that: "These things are a part of the business and you signed the agreement when you purchased the ticket." Now, tickets are triple of what they were had I purchased in advance. Screw you, Jet Blue.

 – About 1 Year ago.

They just cancelled my christmas flight that I purchased last week for no reason. ...

They just cancelled my christmas flight that I purchased last week for no reason.

 – About 1 Year ago.

Mosaic, for 5 years. Overall, treated fairly. With COVID-19 so many changes, B6 has thrown me under the bus. Such as the new boarding system to limit exposure to Corona virus, loading the plane from...

Mosaic, for 5 years. Overall, treated fairly. With COVID-19 so many changes, B6 has thrown me under the bus. Such as the new boarding system to limit exposure to Corona virus, loading the plane from Back to front.The gate agent never mentioned Mosaics to board first. Thursday I was seated in 3A. I was the very last one allowed to board..on 170 flights, (85r/t), only twice have I been greeted as a Mosaic. OK, no BFD....fares have more than doubled. I truly can not afford to fly with them any more. From 21 flights a week to my business, now finding myself stranded to only 4 flights a week.Jet Blue a relic of its past.

 – About 1 Year ago.

We have flown maybe 30 times with a infant child and never had an issue we would always book the window and the aisle and the airline would let us put the infant with his carseat in the middle seat...

We have flown maybe 30 times with a infant child and never had an issue we would always book the window and the aisle and the airline would let us put the infant with his carseat in the middle seat although we didn't pay for it. Not on Jet blue a gate agent janet was either anti-sametic or just in a bad mood but she not only didn't let us put the car seat in she was so convinced she told the flight crew not to allow it and then followed us on the plan just to make sure we didn't put it in the seat and then take it away. Well if the grinch wants a pissed off baby on a flight. Also btw if you are flying during covid then forget all food as these cheap ass holes comply stopped all food items inflight

 – About 1 Year ago.

If you own JetBlue stock, sell it!...

If you own JetBlue stock, sell it!

 – About 1 Year ago.

There's nothing JetBlue could do to get me to fly that shit show airline again. They suck!...

There's nothing JetBlue could do to get me to fly that shit show airline again. They suck!

 – About 1 Year ago.

Our child is an entering Freshman at NYU and has a disability at great expense in order to avoid dorm quarantine, which would not advisable given the health risk we stayed in a non quarantine state...

Our child is an entering Freshman at NYU and has a disability at great expense in order to avoid dorm quarantine, which would not advisable given the health risk we stayed in a non quarantine state allowing time to comfortable move our child into the new environment. Robbed of that effort without excuse we must leave our child earlier than expected. Jet Blue has cancelled without excuse our Sept 7 JFK - New Orleans flight. We must fly on Sept 6, not fulling our child's needs or Sept 10 with all expenses being to our own account. I spoke to 2 managers verbally recorded and was told they will do nothing.

 – About 1 Year ago.

JetBlue is doing what they do best, making your flight experience awful. ...

JetBlue is doing what they do best, making your flight experience awful.

 – About 1 Year ago.

Just got off the phone with what they think is a customer service supervisor. They changed my flight twice already with no regard or even a faint attempt at some form of minimal compensation. They...

Just got off the phone with what they think is a customer service supervisor. They changed my flight twice already with no regard or even a faint attempt at some form of minimal compensation. They could care less. She made that very clear. 100% said that if I don't like it, there's nothing I can do. She said to go somewhere else! I canceled and went with United. Jetblue is horrible. The worst customer service.

 – About 1 Year ago.

Hope shit blue goes out of business. New management will not help. Fly something else!...

Hope shit blue goes out of business. New management will not help. Fly something else!

 – About 1 Year ago.

JetBlue really is the worst airline ever. I would drive my tractor 500 miles than ride on that shit show. ...

JetBlue really is the worst airline ever. I would drive my tractor 500 miles than ride on that shit show.

 – About 1 Year ago.

I've told you guys! There's something wrong with that company. Just go with anything else than Shitbllue!!!!
...

I've told you guys! There's something wrong with that company. Just go with anything else than Shitbllue!!!!

 – About 1 Year ago.

JetBlue totally sucks, I just spoke to Angela crew number 26534. I paid $1800 for first class tickets for 2 people one way Fort Meyers to San Francisco two days ago. Today I went to my doctor and...

JetBlue totally sucks, I just spoke to Angela crew number 26534. I paid $1800 for first class tickets for 2 people one way Fort Meyers to San Francisco two days ago. Today I went to my doctor and found out I have to have major surgery immediately thus I am not able to travel in 8 days. I called and spoke to 2 supervisors at JetBlue requesting my account be credited back to my credit card. They would not refund me on my credit card and only gave me a credit on my True Blue account which I will need to use at a later date. This is outrageous! I fly Jet Blue all the time coast to coast. Never again! They lost a good customer forever! Yup they SUCK. Buyer be aware.

 – About 1 Year ago.

Guys, do not even get near a airline as bad as JetBlue. Shit Blue sucks and will go out of business soon.. Use other airlines.
Thanks
...

Guys, do not even get near a airline as bad as JetBlue. Shit Blue sucks and will go out of business soon.. Use other airlines.
Thanks

 – About 1 Year ago.

An app and website that crash all the time. Don’t even try to get in touch with them for a Jet Blue ticket operated by a partner airline like cape air. 80 minute wait times if you call their...

An app and website that crash all the time. Don’t even try to get in touch with them for a Jet Blue ticket operated by a partner airline like cape air. 80 minute wait times if you call their number and NO CALL BACK OPTION! Even the tiniest airlines all have call back options. So you sit on the phone for an hour and a half. I booked a Jet blue flight recently over Delta to save $50. After they canceled it and I spent 5 hours trying to fix it I have made the equivalent of $10/ hour. I’m an attorney and could have been billing these hours I’ve spent on the phone. The way they treat their customers is disgusting. I hope this airline goes out of business. They are horrendous. I will never make the mistake of booking with them ever ever ever again

 – About 1 Year ago.

THEY CANCELLED MY FLIGHT I BOOKED IN JAN FOR JULY. THE TOTAL CHARGE WAS $841.94 THEY CREDITIED ME ONLY $194. SENT THEM EMAILS NO RESPONSE, CANT CALL THEM. I IWLL GO TO AIRPORT EVENTULLY. FREAKING...

THEY CANCELLED MY FLIGHT I BOOKED IN JAN FOR JULY. THE TOTAL CHARGE WAS $841.94 THEY CREDITIED ME ONLY $194. SENT THEM EMAILS NO RESPONSE, CANT CALL THEM. I IWLL GO TO AIRPORT EVENTULLY. FREAKING CROOKS...NEVER EVER FLY.THEM.

 – About 1 Year ago.

. Just avoid shit blue. They suck! Use other airlines or drive. At least you can get there....

. Just avoid shit blue. They suck! Use other airlines or drive. At least you can get there.

 – About 1 Year ago.

They sent me a note that my flights in July were "cancelled" and they re-booked me. Both directions changed by many hours and it wouldn't work for me, so I cancelled their re-booking and...

They sent me a note that my flights in July were "cancelled" and they re-booked me. Both directions changed by many hours and it wouldn't work for me, so I cancelled their re-booking and went to re-book myself.

Suddenly, the return flight they told me was cancelled was suddenly back on their schedule. It's too strange to dismiss the possibility they're playing games. I'm going with another airline, even though it means a transfer. I just can't trust them.

 – About 1 Year ago.

JetBlue sucks!!!!! Just don't!...

JetBlue sucks!!!!! Just don't!

 – About 1 Year ago.

We have been booked since March for a July trip. Twice now within last 2 days we are getting emails from Jet Blue cancelling our outbound flights since they now suspended operations out of that...

We have been booked since March for a July trip. Twice now within last 2 days we are getting emails from Jet Blue cancelling our outbound flights since they now suspended operations out of that particular airport). We waited on phone for hour and a half to speak with someone (since system would not allow us to change flight online)...Rep finally made change,,,moved our bags over and all and now today we get another email saying we are cancelled again under new reservation. Is this some kind of game? What the heck is going on? I have a feeling Jet Blue is playing a game in an attempt to get travelers to book new reservations at higher fares. This is so wrong and unacceptable in today's environment. Shame on you Jet Blue. Shame on you.

 – About 1 Year ago.

Jet Blue will not refund unemployed people, due to coronavirus. They are greedy and want to give you a travel voucher for future travel. Delta refunded my non-refundable ticket right away when they...

Jet Blue will not refund unemployed people, due to coronavirus. They are greedy and want to give you a travel voucher for future travel. Delta refunded my non-refundable ticket right away when they learned that I was unemployed due to corona virus.

 – About 1 Year ago.

What?...

What?

 – About 1 Year ago.

I loved JetBlue the stewardesses used to give foot jobs in the front ...

I loved JetBlue the stewardesses used to give foot jobs in the front

 – About 2 years ago.

Glad to see that shit blue is currently having a bad time. They suck☺....

Glad to see that shit blue is currently having a bad time. They suck☺.

 – About 2 years ago.

Looking forward to JetBlue going out of business. Just do not book a flight on this shit show airline....

Looking forward to JetBlue going out of business. Just do not book a flight on this shit show airline.

 – About 2 years ago.

They won’t refund or credit my money because I booked between February 27 - March 5 (booked 3/1) but they will if you booked after March 6. I missed this window by 5 days....... So because I...

They won’t refund or credit my money because I booked between February 27 - March 5 (booked 3/1) but they will if you booked after March 6. I missed this window by 5 days....... So because I booked prior to a pandemic and not during I’m being screwed. And not giving a full refund while our country is in crisis is insane. So to sum this up, JetBlue is trash.

 – About 2 years ago.

Jetblue does not give credit for air miles like other carriers. So, you need to spend at least $30,000 to get a free flight. They suck!...

Jetblue does not give credit for air miles like other carriers. So, you need to spend at least $30,000 to get a free flight. They suck!

 – About 2 years ago.

Shit blue sucks. Service, delays and just a bad business model. Just go away!!

...

Shit blue sucks. Service, delays and just a bad business model. Just go away!!

 – About 2 years ago.

Now I look forward to tracking your stock price every day continue to plummet. This airline needs real leadership or be dissolved by another airline company. ...

Now I look forward to tracking your stock price every day continue to plummet. This airline needs real leadership or be dissolved by another airline company.

 – About 2 years ago.

I cannot believe they would not provide a refund during this time period. Do what's right for your stakeholders -- just like most other airlines. I chose to pay more for a very specific trip to...

I cannot believe they would not provide a refund during this time period. Do what's right for your stakeholders -- just like most other airlines. I chose to pay more for a very specific trip to fly with JetBlue and cannot imagine being able to use the "credit" that they gave me for a future flight as there's only a couple of direct routes out of Seattle.

I will never fly with JetBlue again for this reason and will seek to pay more (or less) to do so. I hope you bleed money during this pandemic and are forced to be bought up by a more respectable, responsible airline. Crash and burn.

 – About 2 years ago.

Jetblue is a horrible company to deal with. With everything going on with COVID19 they are refusing to give a full refund only offering a travel credit even though they just changed their flights to...

Jetblue is a horrible company to deal with. With everything going on with COVID19 they are refusing to give a full refund only offering a travel credit even though they just changed their flights to the Turks to be non-direction i would have 6 hours flying instead of a simple direct flight in under 4 hours. Not to mention the flight times are no where near the times i was originally leaving to and from.

They will never get my business ever again, I canceled my Jet Blue Credit card and love watching their stock drop every day, Hoping they go out of business soon

 – About 2 years ago.

Today JetBlue changed by flight schedule by 11+ hours. Normally a significant schedule change affords one to receive a refund on their "non refundable" ticket. JetBlue via chat claims that...

Today JetBlue changed by flight schedule by 11+ hours. Normally a significant schedule change affords one to receive a refund on their "non refundable" ticket. JetBlue via chat claims that an act of god has caused schedule changes . During my phone conversation with a Supervisior she stated that JetBlue has the right to change unilaterally their contract of carriage becuse they have limited flights due to governments edicts which is whay they changed their schedule and whay they are only providing travel credits and not refunds. This is contrary to USDOT policy stating that a significant schedule change entitles one to a full refund even on a non-refundable ticket.

 – About 2 years ago.

Due to Corona virus events are cancelled flying is a health hazard. But these whores won't reimburse or credit my flight for a later date. The crooks have no problem taking my tax dollars to bail...

Due to Corona virus events are cancelled flying is a health hazard. But these whores won't reimburse or credit my flight for a later date. The crooks have no problem taking my tax dollars to bail the f'n asses out , f%@k you jet blue!

 – About 2 years ago.

They are taking advantage of people needing to change their flight in this global crisis! SHAME SHAME SHAME...

They are taking advantage of people needing to change their flight in this global crisis! SHAME SHAME SHAME

 – About 2 years ago.

The problem is the top management! ...

The problem is the top management!

 – About 2 years ago.

I was a huge huge huge fan of JetBlue for years but something happened a year or two ago.

Website and App are often unusable. Flights delayed often. Then most recently these new crazy...

I was a huge huge huge fan of JetBlue for years but something happened a year or two ago.

Website and App are often unusable. Flights delayed often. Then most recently these new crazy fare types and boarding strategies. Aside from a TV in front of you for which the headset connection rarely works it's now as bad or worse than other airlines.

Here is a legit question....does anyone actually know what has happened to jetblue. They didn't suddenly choose to suck..there are business factors driving this..there has to be. Wondering if anyone actually knows what isreally driving this downturn from a business standpoint?

 – About 2 years ago.

Sounds like another true blue shit show. People, you have other options. Please use Delta ,United, Spirit, American. ...

Sounds like another true blue shit show. People, you have other options. Please use Delta ,United, Spirit, American.

 – About 2 years ago.

Jetblue Sucks is being way too nice to Shit Blue -- how nice of them to offer to let you cancel you ticket because the f%@king CDC says that nobody should be flying, especially those over 60. But...

Jetblue Sucks is being way too nice to Shit Blue -- how nice of them to offer to let you cancel you ticket because the f%@king CDC says that nobody should be flying, especially those over 60. But they keep your money and give you one year to use it or lose it.

f%@k Jet Blue I say -- I'll never book with them again!!!!!!

 – About 2 years ago.

Robert,
I feel your pain. And yes, shit blue sucks. avoid this airline!...

Robert,
I feel your pain. And yes, shit blue sucks. avoid this airline!

 – About 2 years ago.

Travel Horror Story trying to get back to Boston.

---------- Forwarded message ---------
From: Robert McKean
Date: Sun, Mar 1, 2020 at 2:49 AM
Subject: Re: Worst...

Travel Horror Story trying to get back to Boston.

---------- Forwarded message ---------
From: Robert McKean
Date: Sun, Mar 1, 2020 at 2:49 AM
Subject: Re: Worst Customer Service ever from JetBlue - Flight 772 2/29/20
To: ian.deason@jetblue.com , robin.hayes@jetblue.com





On Sun, Mar 1, 2020 at 2:44 AM Robert McKean wrote:
Your idiot employees took the wrong half of our tickets so we have to fill out forms to go to customs. Please fire your staff in Cancun

On Sun, Mar 1, 2020 at 2:26 AM Robert McKean wrote:



On Sun, Mar 1, 2020 at 2:25 AM Robert McKean wrote:



On Sun, Mar 1, 2020 at 2:25 AM Robert McKean wrote:
It gets even more priceless - now we are in NYC - they have 1 person checking passports for the entire plane before we go to customs??

Are you broke? Chapter 11? I’m going to call a friend at the Boston Globe and complain to the FCC?

And when I tried to take a pic of doing this one at a time - they threatened to have me arrested!

Your airline sucks!

On Sat, Feb 29, 2020 at 9:53 PM Robert McKean wrote:
Boston Logan customs is open 24 hours but when I called they said not for our flight?

See Customs




On Sat, Feb 29, 2020 at 8:41 PM Robert McKean wrote:

Robin,

I can say that without a doubt your customer experience in my flight back from Cancun is by far the worst I have ever experienced!

I have gotten at least 12 emails all with bogus information! See attachment. You have major problems - look at the info!

My flight is delayed almost 6 hours and your supervisor Anna Romero in Cancun lies to my face. First it was weather(Lie) then it was they couldn’t get the plane door shut, and then it was the flight crew didn’t arrive?

So we are now planning on leaving at 10:10pm tonight - but it gets better - we need to deplane and go thru customs at JFK because we are so late.

How in the world can you run a customer centric service business that has no backup plan if one of your planes goes out of service at one of your major hubs in Boston?

Your representatives are clueless - your email notification is a joke! I will not be using Jet Blue again! I was a loyal customer!

Bob McKean

 – About 2 years ago.

Just received another bad JetBlue experience! When will that company get it right?...

Just received another bad JetBlue experience! When will that company get it right?

 – About 2 years ago.

Thanks for the advice. Will definitely avoid JetBlue. Sounds like something I need to stay away from!!!...

Thanks for the advice. Will definitely avoid JetBlue. Sounds like something I need to stay away from!!!

 – About 2 years ago.

JetBlue sucks. The NY JFK staff are lazy and rude. They all have a bad attitude and treat people like crap . They seem to hate their jobs. The JFK JetBlue terminal is awful.

Finally, I...

JetBlue sucks. The NY JFK staff are lazy and rude. They all have a bad attitude and treat people like crap . They seem to hate their jobs. The JFK JetBlue terminal is awful.

Finally, I don't like how they give you a "good" price then screw you with excessive unjustified baggage charges.

Never flying them again.

 – About 2 years ago.

Yes JetBlue is a shit air carrier. Never use them as you will be disappointed in their service & policies. Once they get your reservation & cash you are out of luck as they don’t give a dam...

Yes JetBlue is a shit air carrier. Never use them as you will be disappointed in their service & policies. Once they get your reservation & cash you are out of luck as they don’t give a dam what happens after that. Please avoid this carrier at all costs.

 – About 2 years ago.

I fly a lot and JetBlue used to be a great airline. Now, not only do they constantly have long delays, change gates constantly , frequent inoperative entertainment systems and now they took away most...

I fly a lot and JetBlue used to be a great airline. Now, not only do they constantly have long delays, change gates constantly , frequent inoperative entertainment systems and now they took away most of the Mosaic benefits for best value flights. I will be changing to another airline. They have really gone down hill. Too bad.

 – About 2 years ago.

Still at the gate waiting for an explanation on this delay.
JetBlue sucks as usual....

Still at the gate waiting for an explanation on this delay.
JetBlue sucks as usual.

 – About 2 years ago.

JetBlue airways. Absolutely the worst service, ever.
I'm done!...

JetBlue airways. Absolutely the worst service, ever.
I'm done!

 – About 2 years ago.

I’m so annoyed w/Jetblue. Always delays. Today Flight 489 was supposed to land eat and take off at 12 noon on a beautiful day. Still sitting on plane at gate at 12:20 ... I’m so sick and...

I’m so annoyed w/Jetblue. Always delays. Today Flight 489 was supposed to land eat and take off at 12 noon on a beautiful day. Still sitting on plane at gate at 12:20 ... I’m so sick and tired of their crappy servings and my inflight not working. I’m done w/ this airline!!

 – About 2 years ago.

People, there are plenty of other options! Just stay away from JetBlue. ...

People, there are plenty of other options! Just stay away from JetBlue.

 – About 2 years ago.

For the last comment. I agree! Was treated like shit as well.
No more shitblue.
...

For the last comment. I agree! Was treated like shit as well.
No more shitblue.

 – About 2 years ago.

Waited in FTL line because curb-side could not get my TSA Pre on my boarding pass. Soooo, we waited in their line while 2 agents assisted other people. All the while there were 6 agents standing in...

Waited in FTL line because curb-side could not get my TSA Pre on my boarding pass. Soooo, we waited in their line while 2 agents assisted other people. All the while there were 6 agents standing in the corner Not helping customers in line....just standing there talking like nobody had a flight to catch. 20 mins later we got to the desk and they Still couldn't get my TSA Pre figured out. They said it was not their problem and TSA Pre is to blame. I was instructed to speak to a TSA supervisor. Almost an hour later we just decided to do through the regular line as a family of 2 and a baby. Once at the gate for final boarding they tried to put us in 2 different rows in middle seats when we had booked 2 seats together isle and middle. The lady did absolutely nothing to help us and said if we wanted to pay a fee we could leave 4 hours later on the next flight! Useless.
On the way home we caught a brand new JB Airbus that had all the comforts but TVs did not work the entire flight. I'm really starting to get fed up with this airline!

 – About 2 years ago.

I cannot deal with shitblue. Always late and over priced.
...

I cannot deal with shitblue. Always late and over priced.

 – About 2 years ago.

No cups? Shitblue at again! No surprise!!! They suck!
...

No cups? Shitblue at again! No surprise!!! They suck!

 – About 2 years ago.

What no cups. Guess we'll just drink out of our hands. JetBlue sucks. ...

What no cups. Guess we'll just drink out of our hands. JetBlue sucks.

 – About 2 years ago.

Shit Blue is definitely confused!! I'll never have another JetBlue experience. ...

Shit Blue is definitely confused!! I'll never have another JetBlue experience.

 – About 2 years ago.

I also worked for that company. They treated me like shit.
If you need a job,
interview with some other company other than ShitBlue!...

I also worked for that company. They treated me like shit.
If you need a job,
interview with some other company other than ShitBlue!

 – About 2 years ago.

I as we...

I as we

 – About 2 years ago.

I was embarrassed to tell people I worked for jetblew, reading these comments confirms I made the right choice by quitting that awful airline....

I was embarrassed to tell people I worked for jetblew, reading these comments confirms I made the right choice by quitting that awful airline.

 – About 2 years ago.

I worked for jetblue, it is by far one of the most unorganized places I have ever worked. Delays are a result of their poor business model and lack of network planning. ...

I worked for jetblue, it is by far one of the most unorganized places I have ever worked. Delays are a result of their poor business model and lack of network planning.

 – About 2 years ago.

Why is their website NEVER working????...

Why is their website NEVER working????

 – About 2 years ago.

JetBlue sucks. I feel sorry for the employees that work for that company.
...

JetBlue sucks. I feel sorry for the employees that work for that company.

 – About 2 years ago.

JetBlue customer service is awful. Recently got bumped off our flight due to weight issues/overbooked. The treatment we received was horrible. Also we were not reimbursed or offered any...

JetBlue customer service is awful. Recently got bumped off our flight due to weight issues/overbooked. The treatment we received was horrible. Also we were not reimbursed or offered any compensation. This airlines service has declined in the past year.

 – About 2 years ago.

There is no way this airline can stay in business!
Absolutely the worst!!!
...

There is no way this airline can stay in business!
Absolutely the worst!!!

 – About 2 years ago.

Jet blue customer service for even their true blue members suck.....they refuse to oblige my flight change request with no exception. I was willing to pay for it too! Who does that!...

Jet blue customer service for even their true blue members suck.....they refuse to oblige my flight change request with no exception. I was willing to pay for it too! Who does that!

 – About 2 years ago.

Every time I get a good airline and I stay loyal to fly only them they $%#& it up. First my beloved Continental turned into 1 inch of legroom United, now Jetblue sucks changes into Spirit overnight.....

Every time I get a good airline and I stay loyal to fly only them they $%#& it up. First my beloved Continental turned into 1 inch of legroom United, now Jetblue sucks changes into Spirit overnight.. Charging for seats and no service from Charleston SC Every time they institute a change it is designed to screw the passenger. Ever time I fly, (i filled up 3 passports with extra pages put in) the flight is full!! They are making money hand over fist, Just read where Jetbluesucks is trying to double their stock dividend, on the backs of their customers... JETBLUESUCKS!!!

 – About 2 years ago.

If JetBlue offered me a free ticket I wouldn't take it. They suck!...

If JetBlue offered me a free ticket I wouldn't take it. They suck!

 – About 2 years ago.

NO more direct flights from Orlando to Bogota and viceverce, a 4 hour flight now turns into a whole day flight, good luck!...

NO more direct flights from Orlando to Bogota and viceverce, a 4 hour flight now turns into a whole day flight, good luck!

 – About 2 years ago.

JetBlue eliminated our return flight and wanted us to ”acknowledge changes” to a different flight that would arrives hours later and with seats 15 rows further back in the back of the...

JetBlue eliminated our return flight and wanted us to ”acknowledge changes” to a different flight that would arrives hours later and with seats 15 rows further back in the back of the plane next to the toilet. No thanks. They were unwilling to give us any better seats and wanted to charge extra for premium seats. I canceled all the flights and booked with United instead. Thanks for wasting my time JetBlue. Never again. You suck!

 – About 2 years ago.

Website showed wrong refund policy. I printed it because it seemed off. They fixed it the next day bc I had made an alternative booking. They didn’t honor their websites posting. Too much...

Website showed wrong refund policy. I printed it because it seemed off. They fixed it the next day bc I had made an alternative booking. They didn’t honor their websites posting. Too much time and energy to deal with inflexible people.

 – About 2 years ago.

I had 2 RT trips with Jet Blue this week (FLL- BOS and FLL - ATL). ALL 4 flights were delayed by 2 hours or more - the last one by 4 hours and counting. 4 out of 4 flights extremely late with no bad...

I had 2 RT trips with Jet Blue this week (FLL- BOS and FLL - ATL). ALL 4 flights were delayed by 2 hours or more - the last one by 4 hours and counting. 4 out of 4 flights extremely late with no bad weather anywhere.

What happened to this airline??? Never again.

 – About 2 years ago.

I have been getting this error the entire day:

Oops! There seem to be some errors below. Please correct them.
Total refund amount does not match expected. Please try refund to...

I have been getting this error the entire day:

Oops! There seem to be some errors below. Please correct them.
Total refund amount does not match expected. Please try refund to original form of payment

Tried to get on an earlier flight. Did everything right. Got the error. Tried to cancel a flight in the future. Did everything right. Got the error.

Same problem on the APP. Same on FF, MS Edge and Chrome. Tried from the airport wifi, home wifi and phone wifi. ipAD tried. IPHONE tried. Laptop tried.

How the heck can you be in business with a non-funtioning website?????

 – About 2 years ago.

Sitting here for 15 mins to wait for a flight confirmation from their website after clicking 'purchase' ...

Sitting here for 15 mins to wait for a flight confirmation from their website after clicking 'purchase'

 – About 2 years ago.

No tv, no internet, no service, they are at it again.
Only JetBlue....

No tv, no internet, no service, they are at it again.
Only JetBlue.

 – About 2 years ago.

6 hours of nonstop commercials blasted in my face on a red eye. No way to turn off the screen or even change the channel. No other available seats. Thank you JetBlue. You really do suck. ...

6 hours of nonstop commercials blasted in my face on a red eye. No way to turn off the screen or even change the channel. No other available seats. Thank you JetBlue. You really do suck.

 – About 2 years ago.

That last comment was awesome. JetBlue airways sucks.
Do not give them a second chance. Weak!!!...

That last comment was awesome. JetBlue airways sucks.
Do not give them a second chance. Weak!!!

 – About 2 years ago.

Flight 2339 from Boston to Burbank. Scheduled for 6:30 PM Monday, the flight finally took off at 9:30 AM Tuesday. We boarded, pulled away from the gate, went through de-icing, then went back to the...

Flight 2339 from Boston to Burbank. Scheduled for 6:30 PM Monday, the flight finally took off at 9:30 AM Tuesday. We boarded, pulled away from the gate, went through de-icing, then went back to the gate and deplaned TWICE. The first time they said that it took so long to pull away from the gate and get de-iced that we "are now below the minimum fuel level for take-off to Burbank.", then while refueling, we were told the crew had "timed-out" and we had to have a fresh crew. The second crew took so long to get the plane going and get through de-icing that they ALSO "timed-out" and we had to go back to the gate AGAIN. Who the hell is running Jetblue Flight Ops in Boston?? Whoever that is, I have message for you: f%@k YOU.

 – About 2 years ago.

I took jetblue last year when they delayed my flight by 13 hours, so I was sitting in the airport until 3am before it took off. I decided to give it another shot with my free credit, and low and...

I took jetblue last year when they delayed my flight by 13 hours, so I was sitting in the airport until 3am before it took off. I decided to give it another shot with my free credit, and low and behold it is delayed again, now by 3 hours but I am anticipating another experience where they email *updated takeoff times* continuously with more delays and no explanation as to why it’s delayed. Why can’t this airline get it’s ops in order??? The absolute worst.

 – About 2 years ago.

I gave Shit Blue another chance. What a mistake. They suck!!!...

I gave Shit Blue another chance. What a mistake. They suck!!!

 – About 2 years ago.

Delays tonight over 4 hours ...

Delays tonight over 4 hours

 – About 2 years ago.

Why a flight from NY to LA takes 6h and 10m? It was my first and last flight with this company. I am not taking even about that shaky Airbus 321, where is my American made Boing??...

Why a flight from NY to LA takes 6h and 10m? It was my first and last flight with this company. I am not taking even about that shaky Airbus 321, where is my American made Boing??

 – About 2 years ago.

Good luck flying JetBlue this week! Absolute shit show for sure....

Good luck flying JetBlue this week! Absolute shit show for sure.

 – About 2 years ago.

A friend of mine told me about this website. What a wonderful place to vent your frustration. Late Blue at it again!...

A friend of mine told me about this website. What a wonderful place to vent your frustration. Late Blue at it again!

 – About 2 years ago.

Good luck flying jet blue this week. Better bring your sleeping bag! Just saying. ...

Good luck flying jet blue this week. Better bring your sleeping bag! Just saying.

 – About 2 years ago.

Late, late and then canceled. 😣...

Late, late and then canceled. 😣

 – About 2 years ago.

If you are flying out of Richmond. Please do not waste you time with JetBlue. Better off driving or delta. They JB suck....

If you are flying out of Richmond. Please do not waste you time with JetBlue. Better off driving or delta. They JB suck.

 – About 2 years ago.

New name should be Jet Screwed! Jaja!!!!!...

New name should be Jet Screwed! Jaja!!!!!

 – About 2 years ago.

Simply put. Just avoid this airline!!!...

Simply put. Just avoid this airline!!!

 – About 2 years ago.

your right.its the afternoon flights much more than the morning flights....

your right.its the afternoon flights much more than the morning flights.

 – About 2 years ago.

My brother who flies alot, with many different airlines, says shit blue is the worst. They treated him terribly. He is done!...

My brother who flies alot, with many different airlines, says shit blue is the worst. They treated him terribly. He is done!

 – About 2 years ago.

It must be an embarrassment to be an employee of JetBlue.
What a weak business model. Never again....

It must be an embarrassment to be an employee of JetBlue.
What a weak business model. Never again.

 – About 2 years ago.

Send a comment to Joanna. I'm sure it will be negative. They suck!!!...

Send a comment to Joanna. I'm sure it will be negative. They suck!!!

 – About 2 years ago.

Shitblue, what are they doing? Offering pure bad service to paying customers. Offen!...

Shitblue, what are they doing? Offering pure bad service to paying customers. Offen!

 – About 2 years ago.

When your morning flights are on time and your afternoon flights are delayed and you're trying to turn planes in 30 minutes, you gotta look at your scheduling.

Word is that Delta is...

When your morning flights are on time and your afternoon flights are delayed and you're trying to turn planes in 30 minutes, you gotta look at your scheduling.

Word is that Delta is increasing destinations in Boston, going after B6. Business travelers are fed up with the delays (almost every afternoon flight seems delayed these days), inaccurate guesses as to when they will board, yadda yadda. My company is all doing the status match challenge with Delta.

Liked you jetBlue but enough is enough.

 – About 2 years ago.

London? Hell, they can't get their operations in the USA to operate efficiently. What a joke!!!!!...

London? Hell, they can't get their operations in the USA to operate efficiently. What a joke!!!!!

 – About 2 years ago.

Shitblue, should be your last result when choosing an airline.
...

Shitblue, should be your last result when choosing an airline.

 – About 2 years ago.

I arrived at Chicago ORD quite early for my flight (like 5hr) since that's when I was able to get a ride. I find that the JetBlue kiosk is only staffed 4am-10am and 3pm-10pm meaning I have to wait...

I arrived at Chicago ORD quite early for my flight (like 5hr) since that's when I was able to get a ride. I find that the JetBlue kiosk is only staffed 4am-10am and 3pm-10pm meaning I have to wait 4hr before I can drop my bags and go through security. This is not the information on their site, which _FALSELY_ claims they're open all day. When the agent finally arrived, I asked him how someone was supposed to know the _actual_ hours if not for the sign on the desk at the airport (which by then, you're already screwed). He basically shrugged and said "well I dunno what to tell you".

 – About 2 years ago.

JetBlue is completely out of control. I cannot believe that i gave them other chance. Never again!...

JetBlue is completely out of control. I cannot believe that i gave them other chance. Never again!

 – About 2 years ago.

As usual. Late ,late, late. JetBlue sucks!!!!
...

As usual. Late ,late, late. JetBlue sucks!!!!

 – About 2 years ago.

Shitblue needs to be bought out or go out of business. Who is running that shitshow?...

Shitblue needs to be bought out or go out of business. Who is running that shitshow?

 – About 2 years ago.

Shitblue at it again. Surprisingly. Haha they have the worst on board water quality in the industry. ...

Shitblue at it again. Surprisingly. Haha they have the worst on board water quality in the industry.

 – About 2 years ago.

Can they buy some planes that go all the way to LA?...

Can they buy some planes that go all the way to LA?

 – About 2 years ago.

JetBlue sucks! I travel weekly for work, and every time I choose this airline they are consistently late, not just an hour or running behind late but 3hrs late! Then the crews time out and always a...

JetBlue sucks! I travel weekly for work, and every time I choose this airline they are consistently late, not just an hour or running behind late but 3hrs late! Then the crews time out and always a nightmare! Last night flight from JFK to TPA 3 hrs late! In coming flight was An Intl flight had to be towed from one terminal to 5 then we had to wait on a fresh crew. Poor planning and scheduling in my opinion !! Big airlines dont have these issues!!
Originally supposed to be in Tampa 1am, ended up landing at 4:30 am. #jetblue-sucks

 – About 2 years ago.

Jet blue is the worse airline ever. Their staff has no consideration for customers...

Jet blue is the worse airline ever. Their staff has no consideration for customers

 – About 2 years ago.

I purchased a flight a couple of weeks ago and the time changed to 49 minutes later. Might sound weird but it does really present a problem for me. Tried to see if I could just get a credit to use...

I purchased a flight a couple of weeks ago and the time changed to 49 minutes later. Might sound weird but it does really present a problem for me. Tried to see if I could just get a credit to use at another time without a cancellation penalty as I do have to book with a different airline now. Customer service rep. was very uncaring and quite rude. Wasn't thrilled with them saying that I would be charged the penalty, but really bothered by the reps attitude. When I tried to explain that I was close to the 60 minutes to see if I could get an exception, she said they have a rule of 60 minutes and that is it. Then went on to talk about I would call even it if was one minute to try to get out of the charge. I was annoyed and told her that I couldn't believe her attitude which she then wished me a good flight and hung up on me. JetBlue you used to be better than this.

 – About 2 years ago.

Suitable is managed by a bunch of idiots!...

Suitable is managed by a bunch of idiots!

 – About 2 years ago.

I called customer service regarding their route map. She couldn't
tell me whether or not they fly out of PDX. Excuse me, but isn't
that a yes or no question?...

I called customer service regarding their route map. She couldn't
tell me whether or not they fly out of PDX. Excuse me, but isn't
that a yes or no question?

 – About 2 years ago.

They suck!!!! Never again
...

They suck!!!! Never again

 – About 2 years ago.

No catering on flight this past week - only water for drinks - the last straw - I am done...

No catering on flight this past week - only water for drinks - the last straw - I am done

 – About 2 years ago.

Canceled my two tix next day, but outside the 24 hours. $200 gone.

In any regular business there is no way people could be charged in a situation like this. AWFUL!!!!!...

Canceled my two tix next day, but outside the 24 hours. $200 gone.

In any regular business there is no way people could be charged in a situation like this. AWFUL!!!!!

 – About 2 years ago.

Shitblue,
At it again! Late again. As usual!!!!...

Shitblue,
At it again! Late again. As usual!!!!

 – About 2 years ago.

Shitblue, make sure you have other options. Late as always!

...

Shitblue, make sure you have other options. Late as always!

 – About 2 years ago.

Shitblue, great name. Without a doubt worst airline ever!...

Shitblue, great name. Without a doubt worst airline ever!

 – About 2 years ago.

Gayest airline ever. What a shit show. Very disappointed....

Gayest airline ever. What a shit show. Very disappointed.

 – About 2 years ago.

Again, don't forget how many times JetBlue is late. What a shit show. ...

Again, don't forget how many times JetBlue is late. What a shit show.

 – About 2 years ago.

One of my favorite things is when I need to re-enter ALL of the information I've already entered in order to get my god damn boarding pass. What, is knowing the expiration date of your passport...

One of my favorite things is when I need to re-enter ALL of the information I've already entered in order to get my god damn boarding pass. What, is knowing the expiration date of your passport offhand unreasonable? And now instead of just giving me a .pdf of the boarding pass like a normal airline I have the choice to A) Print it and need to go through a bunch of hassle trying to turn it into a .pdf so I can get my phone scanned or B) Download their awful trash bullshit app! Hooray! A mistake at any point during this, no shit, SIX step process of getting my boarding pass means locking up and forcing me to go to the JetBlue f%@kyou desk at the airport.

Jetblue is utter trash, I really should have considered driving to Peru.

 – About 2 years ago.

Their website never works for me. The chat feature is absolutely no help. Have to pay $25.00 to purchase tickets by phone? Love their planes and flights they make it too hard to give them your...

Their website never works for me. The chat feature is absolutely no help. Have to pay $25.00 to purchase tickets by phone? Love their planes and flights they make it too hard to give them your money....moving on.

 – About 2 years ago.

Absolutely the worst airline in the country!
...

Absolutely the worst airline in the country!

 – About 2 years ago.

After 5 out of 6 last flights with shitblue, where 4 were delayed between 5-11 hours and one cancelled... I finally decided to make a complain to CS manager. When as always his response was that there...

After 5 out of 6 last flights with shitblue, where 4 were delayed between 5-11 hours and one cancelled... I finally decided to make a complain to CS manager. When as always his response was that there is nothing they can do about delays, or substandard communications about delays, I told him that jetblie became a third world service where you do not know when or if you will flight out on the day you needed and that the JetBlue is treating its customers like a cattle... I got removed from a flight!!! I will add that whole bunch of other customers stood up with their stories of horror while flying with JetBlue, so I guess since I was first who dared to stand up for our dignity got hit. Complaining to JetBlue headquarters made no difference, so if you find your experience similar, so what I did. I will never fly with JetBlue again and I will for the rest of my life warn travelers about it

 – About 2 years ago.

The website is the worst in the industry. Awful....

The website is the worst in the industry. Awful.

 – About 2 years ago.

Used to work for Jetblue, save yourself a huge headache and fly on another airline. I don't know how this place stays in business honestly, glad I left. ...

Used to work for Jetblue, save yourself a huge headache and fly on another airline. I don't know how this place stays in business honestly, glad I left.

 – About 2 years ago.

Bunch of frickin whiners

Ride a Greyhound you piss ants.

Better yet fly on Spirit United American or Delta

Bunch of sissies...

Bunch of frickin whiners

Ride a Greyhound you piss ants.

Better yet fly on Spirit United American or Delta

Bunch of sissies

 – About 2 years ago.

First, you people who are defending this horror of an airline should think about the web page you decided to visit. You are the ones with no life. I’m sitting here WHILE ON ONE OF THIS...

First, you people who are defending this horror of an airline should think about the web page you decided to visit. You are the ones with no life. I’m sitting here WHILE ON ONE OF THIS AIRLINE’S NIGHTMARE FLIGHTS. This site is for legitimate gripes about an airline that has no respect for passengers.

I want every reader to understand that I fly A GREAT DEAL - Well over an average of 75,000 miles per year. I’ve given JetBlue at least 50,000 miles worth of chances, and JetBlue has made me regret every one of those trip miles. I do not - I REPEAT I DO NOT - experience the same examples of POOR SERVICE when flying on other airlines.

Let me start with today’s debacle. The ground staff/service reps working the gates are not equipped with the most current information from the airline. The customers in the boarding area learn about changes via their phones long before those poor souls have any idea what’s going on. While the gate agent is explaining that the flight will depart from the gate as scheduled, you could already see online that the gate had shifted.

Those building the schedules and responding to unexpected changes must take very long lunches. Sitting at the gate well after the posted boarding time and having the screen read “On Time” is nothing more than ludicrous. Just be on top of things - communicate what’s going on.

I cannot think of one JetBlue flight that I’ve taken that has departed on time. Maybe it’s just my bad luck, but it’s curious that I don’t have the same bad luck when I fly other carriers.

When boarding today’s flight, the inept Flight Attendants stopped boarding while they tried to resolve a dispute on seats. Yes, JetBlue’s Cracker Jack system issued the same seat (as proven by documents) to two people. Instead of trying to take the discussion into the galley so the flight could board, they blocked the entire entry while they argued with these people and made excuses that they were not “working the flight.” They took no accountability for the problem, and they had absolutely no common sense on how to handle it without further delaying boarding of an already delayed flight.

The absolute worst experience that I had was in April. Admittedly, there was weather all along the Eastern Seaboard. I fully expected our flight would be delayed - if not cancelled. It became clear, as the night wore on, that our 7 pm departure was a fantasy. JetBlue’s handling of this situation was nothing short of diabolical. First, our gate was changed 3 times. That’s no easy task at the Atlanta airport where they were shuffling us long distances between gates.

Now, we finally get to a gate and our “plane” arrives and deplanes. The crew had been waiting, and they were clearly upset that the flight was still going. They boarded begrudgingly. The gate agent told us we were ready to board, but suddenly and after we were queued up, there was “paperwork” that the pilot needed to finish up. We sat being constantly reassured that the “paperwork” was being finished. As the sinking feeling in my gut predicted, on came an announcement near MIDNIGHT that the crew had timed out after boarding. This crew INTENTIONALLY delayed boarding and made us all wait for them so that they could time out and go home. Just not forgivable.

Next, far more than 100 people were standing there with nowhere to go, and JetBlue said “no one is going to help you here.” They told everyone to go call into JetBlue by phone for rebooking options - which would likely be on MONDAY OR TUESDAY (it was Friday night).

Now, all I wanted was a refund because my group decided that we needed to drive home to Boston from Atlanta instead of waiting for JetBlue to get around to rebooking us. We waited on the phone for more than an hour to get a small refund and no apology. In addition, the phone agent was apathetic at best.

Recently, when trying to book tickets for my family to join me on the trip that I’m currently on, the website timed me out and required me to start over FIVE DIFFERENT TIMES. This is also a consistent problem with JetBlue. This is a very poor site.

I will gladly take a 2 stop connection before I will buy another flight on JetBlue. I would encourage anyone accessing this site and reading these reviews to take this warning and avoid JetBlue.

 – About 2 years ago.

Flight delays increase because jetBlue schedules departures too close to the arrival of the plane. Just take a Delta flight and you will see the plane sitting at the gate empty, 40 or so minutes...

Flight delays increase because jetBlue schedules departures too close to the arrival of the plane. Just take a Delta flight and you will see the plane sitting at the gate empty, 40 or so minutes before boarding. jetBlue seems to habitually schedule flights so that the outgoing flight is supposed to depart 15-25 minutes after the incoming flight is due to arrive and this is simply impossible. It takes about 15 minutes from gating to empty, 5-15 minutes to service and a good 20-30 minutes to board (depending on plane size, number of hassle boarders such as small children, car seats and just plain rookies that block the aisles). Sadly, the flight attendants do not appear to be trained in clearing the aisles and moving people quickly through the boarding process.

 – About 2 years ago.

Delays, excuses, and after 10 hours cancellations heading out. Delays, excuses, and missed connecting flights on return.. no help. Website doesn’t work. System down when you call in and wait 25...

Delays, excuses, and after 10 hours cancellations heading out. Delays, excuses, and missed connecting flights on return.. no help. Website doesn’t work. System down when you call in and wait 25 min to speak to someone and still cannot check in for the proposed flight that’s delayed again another 5 hours.
How in this day and age can such a company exist? Disgusting.

 – About 2 years ago.

Jet Blue Sucks!!!...

Jet Blue Sucks!!!

 – About 2 years ago.

Never had a problem with this airline. I love Jet Blue flights 💜...

Never had a problem with this airline. I love Jet Blue flights 💜

 – About 2 years ago.

God dam jet blue ...

God dam jet blue

 – About 2 years ago.

I am a loyal jetblue customer, Mosaic, based in Boston. I fly them all of the time. Their planes are consistently comfortable and you know what you are getting. There is more legroom and less...

I am a loyal jetblue customer, Mosaic, based in Boston. I fly them all of the time. Their planes are consistently comfortable and you know what you are getting. There is more legroom and less narrow seating and confusion about which seat is which way. If you are Mosaic, you are treated very well and have incredible flexibility.

They are over extended in Boston and this is partly Boston's fault (it is a terrible airport) and partly jetBlue's Boston ground ops fault. This is one of the reasons for the hassles and delays in and out of Boston (JFK is probably not much better).

Now the true blue about their website. It is the worst website, not just of an airline, but of any large and respectable company. I use the websites for AA, United and Delta often (even though I fly jetBlue the most) and simply don't have issues. The jetblue website has huge problems logging in, giving you a message that their servers are wonky. Today I couldn't get past the pay for my flight page, and it occasionally takes extra minutes for the box asking if you want extra insurance to load, slowing down the whole process. Moving from one activity to another, jetBlue.com fails to stay logged in, so you have to book a flight, RELOGIN, and then do your next thing. Even if you navigate with their buttons (go back to jetblue.com) you are logged out 90% of the time. I use more than one computer and more than one browser and the issues are jetblue.com not me. Their APP does work pretty well, but not everyone lives on their phone (and some of us hate Apple products). Just visit AA.com or Delta.com and they simply WORK. Nothing complicated.

 – About 2 years ago.

Had a flight to Cuba. It got delayed 5 different times. The last one was for 9:50 am. We never once left the gate for 4 hours. When we walked up to the counter, they said the plane had already left...

Had a flight to Cuba. It got delayed 5 different times. The last one was for 9:50 am. We never once left the gate for 4 hours. When we walked up to the counter, they said the plane had already left and it was our fault. They didn’t have 1 announcement the entire time. Worst airline ever.

 – About 2 years ago.

My sister was scheduled to fly from JFK to ROC. The original flight was delayed by a few hours and was rescheduled to leave at 3:35 PM later that day. At 2:45 PM, she asked the gate agent when they...

My sister was scheduled to fly from JFK to ROC. The original flight was delayed by a few hours and was rescheduled to leave at 3:35 PM later that day. At 2:45 PM, she asked the gate agent when they would be boarding, and the agent told her that the plane had already left. Over a dozen people on the same flight were at the gate too - and they never heard a boarding announcement or saw any change in the monitors showing the 3:35 departure time. JetBlue, you really do suck.

 – About 2 years ago.

Kept us waiting on the plane over an hour and a half after touchdown at Burbank airport because they decided to keep another JetBlue plane at our gate. They didn't want to bother renting another...

Kept us waiting on the plane over an hour and a half after touchdown at Burbank airport because they decided to keep another JetBlue plane at our gate. They didn't want to bother renting another gate because they are cheap and would rather make their passengers suffer.

 – About 2 years ago.

STAY AWAY!! Every flight with this half assed airline is always delayed. 9pm flight from Boston to Detroit delayed without notice to 1am .... then again to 5:30am the next day! Could have walked to...

STAY AWAY!! Every flight with this half assed airline is always delayed. 9pm flight from Boston to Detroit delayed without notice to 1am .... then again to 5:30am the next day! Could have walked to Detroit faster! ABSOLUTE INCOMPETENCE and rudeness in not telling people about a known delay is horrible customer service and not worthy of your money.

 – About 2 years ago.

Delayed 4 hours going North to Burlington via JFK. Arrived in JFK to run through airport (after being told they were holding the connecting flight for us) to arrive at the gate and get the door...

Delayed 4 hours going North to Burlington via JFK. Arrived in JFK to run through airport (after being told they were holding the connecting flight for us) to arrive at the gate and get the door closed in our face. Thanks JetBlue, my children, wife and I got to sleep in the airport because you stranded so many people. Return trip, delayed with a 2 and a half hour runway vacation. Never again.

 – About 2 years ago.

Honestly, folks? I have been flying with J/B for years. Their customer service has been excellent. Their app is easy to use and way simpler than many, including AA and Delta.

All...

Honestly, folks? I have been flying with J/B for years. Their customer service has been excellent. Their app is easy to use and way simpler than many, including AA and Delta.

All airlines have late flights. My g-kids flight to China was delayed 3 1/2 hours, yesterday. Mechanical, electronic, weather, etc. I would rather have a delay than take off with a problem.

 – About 2 years ago.

I arrived 9 hours early because my husband had to be on standby for his flight. Waiting that time was on me. But my flight was to leave at 5am they delayed to 7:35am, then again to 11:30am and now...

I arrived 9 hours early because my husband had to be on standby for his flight. Waiting that time was on me. But my flight was to leave at 5am they delayed to 7:35am, then again to 11:30am and now 12:15pm see what happens next. And jetblue doesn't care they don't offer anything or try to get you on another flight. This airlIne is SHIT

 – About 2 years ago.

2 weeks ago, delayed from JFK to FLL, then delayed again on the return. A week later, rest of my family returned to JFK, delayed again. Today, delayed again from JFK to LAX. 4 for 4 being late over 2...

2 weeks ago, delayed from JFK to FLL, then delayed again on the return. A week later, rest of my family returned to JFK, delayed again. Today, delayed again from JFK to LAX. 4 for 4 being late over 2 hrs, I'm done with JetBlue.

 – About 2 years ago.

Oh yeah they definitely suck.

Three delays out to long Beach.

Then three more back to home.

Should be out of business....

Oh yeah they definitely suck.

Three delays out to long Beach.

Then three more back to home.

Should be out of business.

 – About 2 years ago.

Here is a statistic!
Past two and a half weeks I traveled 4 flights between RIC and BOS on JetBlue. 100% of flights were delayed 40 minutes or more (only 1 was 40 minutes) the other three had...

Here is a statistic!
Past two and a half weeks I traveled 4 flights between RIC and BOS on JetBlue. 100% of flights were delayed 40 minutes or more (only 1 was 40 minutes) the other three had multiple delays some even reported the delay after the actual time had passed and one delayed until it canceled.

I accept and understand delays when appropriate but this airline views them as status quo and is completely incapable of accurate, proactive and empathetic communication.

Expect hate agents to describe the problem was if it was another airline or company’s problem and not JetBlue who they work for and represent as the face to the customer.

NPS score = 5
Only because I eventually get my ticket obligation filled and I’m not flying with chickens in a cargo plane that they offer seats.

 – About 2 years ago.

Update Previous Post


On return flight Orlando to Stewart flight schefuled for 1:44,pm. It was rescheduled 4 times and the cancelled.

Had to re-book to Newark and get...

Update Previous Post


On return flight Orlando to Stewart flight schefuled for 1:44,pm. It was rescheduled 4 times and the cancelled.

Had to re-book to Newark and get ride to Stewart.

Got home 9 hours later than scheduled.

Jetblue is so bad they make NewJersey transit look good.

Sad they were once great.

Enjoy the houry updates that were sent until a agent came over and told everyone to re-book
to another airport.

GATE CHANGE: JetBlue Flt#0846 Jun 14 @ 01:44 PM MCO-SWF is now scheduled to depart from Gate4. Reply HELP for help, STOP to cancel. Msg&Data rates may apply.

DELAYED: JetBlue Flt#0846 Jun 14 @ 01:44 PM MCO-SWF. New estimated departure time is 05:30 PM. Reply HELP for help, STOP to cancel. Msg&Data rates may apply.

UNDELAY: JetBlue Flt#0846 Jun 14 @ 01:44 PM MCO-SWF is now departing 01:44 PM. Reply HELP for help, STOP to cancel. Msg&Data rates may apply.

DELAYED: JetBlue Flt#0846 Jun 14 @ 01:44 PM MCO-SWF. New estimated departure time is 05:30 PM.


DELAYED: JetBlue Flt#0846 Jun 14 @ 01:44 PM MCO-SWF. New estimated departure time is 06:21 PM.


DELAYED: JetBlue Flt#0846 Jun 14 @ 01:44 PM MCO-SWF. New estimated departure time is 07:01 PM.

DELAYED: JetBlue Flt#0846 Jun 14 @ 01:44 PM MCO-SWF. New estimated departure time is 08:00 PM.


 – About 2 years ago.

Stewart to Orlando flight down 3 hours late to take off the crew timed out and they needed a new one.

Then from Orlando return flight its delayed 5 hrs so far.

They suck...

Stewart to Orlando flight down 3 hours late to take off the crew timed out and they needed a new one.

Then from Orlando return flight its delayed 5 hrs so far.

They suck Run!!!!!!!!

 – About 2 years ago.

Worst freaking airline. Beginning to end. No acknowledgement, no help. First they delay my son's first leg LAX-Boston to connect to Iceland. Flight is 2 1/2 hours on the runway, my son...

Worst freaking airline. Beginning to end. No acknowledgement, no help. First they delay my son's first leg LAX-Boston to connect to Iceland. Flight is 2 1/2 hours on the runway, my son misses his connection - they tell him his bag is on its way to Iceland without him. After several hours, I'm able to get him on a flight the next night, first to Newark, then connect to Iceland. No hotel, no reimbursement even for a meal, so he sleeps in the airport, next day they say his bag did not actually go to Iceland, but will be on the flight with him from Newark to Iceland. Flight to Newark, delayed, but he makes his connection, gets to Iceland, no bag. Somehow, in the 20+ hours, it missed a connection from Boston to Newark to Iceland, though they won't tell you or take responsibility ("yeah, that's Icelandair's issue." - Uh, NO, actually, it's JetBlue's issue because they never put the bag on the Newark flight. So now, he's stuck in Reykavic, Iceland with no bag, no clothes, missed his tour there, and he's off to Dublin, hoping he'll get his bag. Still, JetBlue....? Hello? Hello, are you there? Nothing. Zip. Icelandair has been a champ, trying to compensate for JetBlue's total incompetence. Never, ever, ever, ever fly this steel trap again.

 – About 2 years ago.

Even clicking on the word visa on the payment page results in a one minute wait. Their site is the worst airline site I have ever encountered....

Even clicking on the word visa on the payment page results in a one minute wait. Their site is the worst airline site I have ever encountered.

 – About 2 years ago.

After three times filling out their payment page on Chrome after three times filling out there payment page on Chrome on Android, most common browser on the most common mobile OS, I have to say it is...

After three times filling out their payment page on Chrome after three times filling out there payment page on Chrome on Android, most common browser on the most common mobile OS, I have to say it is absolute manure. Alaska Airlines, meanwhile loads literally 10 times faster and has no trouble at all processing payments. I hope this does not forebode a bad experience traveling with jetblue.

 – About 2 years ago.

7:30 LGA to Boston DELAYED every Thursday night....not cool...

7:30 LGA to Boston DELAYED every Thursday night....not cool

 – About 2 years ago.

Just flew JetBlue this weekend. It truly is the subway of the skies. Used to be great. Seemed to really care about improving the customer experience. But not anymore. I feel bad for the pilots and...

Just flew JetBlue this weekend. It truly is the subway of the skies. Used to be great. Seemed to really care about improving the customer experience. But not anymore. I feel bad for the pilots and flight attendants, as they seem to be trying very hard to get past bad management practices. But this airline ain't what it used to be...

 – About 2 years ago.

Totally pissed the staff at the gate here in Boston talk down to you. Not impressed! ...

Totally pissed the staff at the gate here in Boston talk down to you. Not impressed!